Please remember to edit replies. I sent this earlier, but it has not appeared. -----Original Message----- From: Stuart Cory [mailto:scory@xxxxxxxxxxxxxxxx] Sent: 10 September 2002 11:17 To: 24hoursupport@xxxxxxxxxxxxx Subject: CDRW Drive malfunction Hello, I hope that someone here may be able to help me. I have a Pentium III system running at 650Mhz, with 128 MB Ram. My OS is Windows 98 SE. When I bought the system it came with just a CD Rom drive and I bought a CDRW drive (Creative RW 1210E). As I am relatively inexperienced and I found the instructions to install the device very confusing, I decided to merely replace the CD Rom drive with the CDRW drive by swapping all the cables over. I used the installation CD to install the software and it worked fine, and continued to do so until a few weeks ago when, for no reason apparent to me, when opening my CD burning software, an error message is displayed that says "No Supported CD R or CD RW Drive Detected". The drive continues to operate as a straightforward CD Rom Drive, but all CD R and CDRW functions are inaccessible to me. In Control Panel/System Properties/Device Manager, the drive is correctly listed and a CD RW drive, and it says "is working correctly", but it clearly isn't. Possible Causes of the Problem. Although I have burned several CD's I had never Ripped a CD, and I wanted to copy a music CD, so I was trying to Rip for the first time. I have subsequently learned that it is usual to copy a CD from one drive to another, (which of course I cannot do!) but I was thinking that there would be a way to "save" the CD onto my Hard Disk and then burn it onto a CD R Disc using the CD RW Drive. As I was having difficulty doing this with this with the software that I had on my system I tried downloading other CD RW software programs from the Internet. These were equally unable to perform this task, but in the process of installing and uninstalling these programs it is possible that I have done something that has resulted in my problem. I am unaware of any other possible cause. Things tried. I have re-installed Windows 98SE - it has not made any difference. I have tried Uninstalling all the software relating to the drive and then re installing it, using the disc that came with the drive, but it seems to just load the RW burning programs, but it does seem to have any drivers or other software relating to the drive itself. I haven't physically examined the drive and the connectors, as I assume that if it is working as a conventional CD Rom drive, the connections must be sound. Any assistance or ideas would be great. Thank you in advance Stuart Cory - Users can unsubscribe from this list by sending email to 24hoursupport-request@xxxxxxxxxxxxx with 'unsubscribe' in the Subject field OR by logging into the Web interface at http://web.tampabay.rr.com/spider1/24hrsupport.htm.