[windows2000] Re: Remote assistance with WinXP
- From: "Sorin Srbu" <sorin.srbu@xxxxxxxxxxxxx>
- To: <windows2000@xxxxxxxxxxxxx>
- Date: Tue, 30 Aug 2005 10:38:14 +0200
----Original Message----
From: windows2000-bounce@xxxxxxxxxxxxx
[mailto:windows2000-bounce@xxxxxxxxxxxxx]On Behalf Of Andy Wolstenholme
Sent: Tuesday, August 30, 2005 10:25 AM
To: windows2000@xxxxxxxxxxxxx
Subject: [windows2000] Re: Remote assistance with WinXP
> can you not just enable and use remote desktop on your clients.
> We use a combination of RD and VNC for remote assistance
If I use RDP the currently logged on user will be logged off. This is
not so good as I then won't see what the problem is that the user is
having. Also I could use RA to show the user how to do a particular
thing.
Logging in over RDP will also blank and lock the screen for the user,
which is not so good either.
RealVNC is good, but the one I have access to is the free one, with no
encryption. Public IPs on all computers and VNC is not a good combo,
even if you have portfilters etc on. 8-(
>> From: "Sorin Srbu" <sorin.srbu@xxxxxxxxxxxxx>
>> Reply-To: windows2000@xxxxxxxxxxxxx
>> To: "Windows2000 Mailing List Windows2000 Mailing List"
>> <Windows2000@xxxxxxxxxxxxx> Subject: [windows2000] Remote assistance
with
>> WinXP
>> Date: Tue, 30 Aug 2005 09:38:32 +0200
>> MIME-Version: 1.0
>> Hi all!
>>
>> I'm back from vacation and would now (while I'm still ready and
alert!)
>> like to enable this remote assistance (RA) thingie in WinXP for
support
>> issues.
>>
>> Problem is I've heard somewhere, that it's possible to setup RA to
see
>> the screen the user sees (and also take control of the mouse and kbd)
>> but w/o having to go through all that mail invitation stuff. I've
also
>> heard from a colleugue that the above settings can be set via
policies.
>>
>> Now, I've gone through all the relevant (I think...) setting but
haven't
>> been able to set RA up so that no invitations are necessary.
>>
>> Can you guys give me a hint or two, or pointers to how this is done.
If
>> it's at all possible.
>>
>> Very many thanks in advance.
>>
>>
>>
>> BW,
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