I am pretty sure all remote assistance does is send an e-mail or IM through MSN messenger( you pick) to the person you are requesting assistance from, so it seems you would not need anything for remote assistance..the response to that invitation is using remote desktop(3389)...although its been awhile since I played with it. Chris -----Original Message----- From: windows2000-bounce@xxxxxxxxxxxxx [mailto:windows2000-bounce@xxxxxxxxxxxxx] On Behalf Of Martin, Eddie Sent: Tuesday, January 13, 2004 8:41 AM To: 'windows2000@xxxxxxxxxxxxx' Subject: [windows2000] Re: Remote Desktop through a firewall Sorry about the other email. Remote Assistance is what I am asking about. Not Remote Desktop. -----Original Message----- From: Sullivan, Glenn [mailto:GSullivan@xxxxxxxxxxxxxx] Sent: Tuesday, January 13, 2004 10:23 AM To: 'windows2000@xxxxxxxxxxxxx' Subject: [windows2000] Re: Remote Desktop through a firewall First off, Remote Assistance is not Remote Desktop. I have not actually tried it, but I believe that Remote Assistance is just w way to invite someone to connect to your session to help you. Assuming that you are really talking about Remote Desktop, simply open up port 3389 on the firewall, and point traffic to the internal IP of the machine that you want to connect to with RDP. Glenn Sullivan, MCSE+I MCDBA David Clark Company Inc. -----Original Message----- From: Martin, Eddie [mailto:EMartin@xxxxxxxxxxxxx] Sent: Tuesday, January 13, 2004 10:06 AM To: 'windows2000@xxxxxxxxxxxxx' Subject: [windows2000] Remote Desktop through a firewall How can you setup a firewall whether it be a hardware or software firewall to allow Remote Assistance in XP (Remote Desktop) traffic to come through? Is it simply a matter of just allowing the traffic from a certain port to come through or are there other steps that need to be taken along with this to ensure that the person connecting remotely will be able to get through? Eddie Martin