[vi-kindle] Re: KFPC issues; anyone else?
- From: Loy <loyrg2845@xxxxxxxxx>
- To: vi-kindle@xxxxxxxxxxxxx
- Date: Mon, 23 Jul 2012 08:46:04 -0400
Here is response to my email from Amazon tech support.
********************
Hello,
I'm sorry for the inconvenience. That's definitely not what we want our
customers
to experience.
After looking into your inquiry, I would suggest you to call us or
contact us through
chat as it is convenient by phone or chat so we can gather the required
additional
information to provide an accurate and expedient resolution.
I realize that at this point of time asking you to contact us again
would be disappointing,
however, we really feel that the best way to assist you with this
concern is over
the phone or chat.
Your patience and understanding is highly appreciated in this matter.
You can reach us by phone directly and toll free from many countries by
clicking
the Contact Us option in the right-hand column of our Kindle Support
pages at:
http://www.amazon.com/kindlesupport
When you visit our website and select Contact Us, click on the "Phone"
tab, enter
your number, and we'll call you right back. You will also find the chat
option on
the same page.
Contacting us through the website allows you to verify security before a
call is
placed and ensures we have your account information ready when we call you.
If your country isn't listed or you're unable to take advantage of the
Contact Us
feature, you can call us directly at 1-866-216-1072 or 1-206-266-2992
(if you're
calling from outside the U.S.).
We hope you can call us soon so we can help solve this problem quickly.
Thank you for your inquiry. Did I solve your problem?
If yes, please click here:
http://www.amazon.com/gp/help/survey?p=A2UH26OTVVRPTD&k=hy
If no, please click here:
http://www.amazon.com/gp/help/survey?p=A2UH26OTVVRPTD&k=hn
Kanishk P.
Amazon.com
Your feedback is helping us build Earth's Most Customer-Centric Company.
To manage your Kindle and content online, visit:
http://www.amazon.com/cs/manageyourkindle
---- Original message: ----
My Kindle for PC with accessible plug in has quit working. It will not
start. I tried uninstalling and redownloading and reinstalling it and
it still will not start. Using Win 7 64 bit and Window Eyes 7.5.4.1 HELP!
On 7/22/2012 11:25 PM, Felinitye wrote:
It doesn't. They just download the latest version, and they're fine.
Shoshana
----- Original Message -----
From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
To: <vi-kindle@xxxxxxxxxxxxx>
Sent: Sunday, July 22, 2012 11:22 PM
Subject: [vi-kindle] Re: KFPC issues; anyone else?
Shoshana, they'll care if the issue extends to users of the software who
are not using the accessibility plugin. I'm on hold with Support now.
Craig
On 7/22/2012 11:10 PM, Felinitye wrote:
Um hmmm. At least I know that all the things I tried actually *don't*
work.
Shoshana, doubting seriously that anyone at Amazon either knows or cares
about this issue, frankly.
----- Original Message -----
From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
To: <vi-kindle@xxxxxxxxxxxxx>
Sent: Sunday, July 22, 2012 11:04 PM
Subject: [vi-kindle] Re: KFPC issues; anyone else?
Shoshana, I uninstalled the program, deleted all Kindle folders under
C:\Users\My_username\Appdata\Local\Amazon, downloaded the software, and
re-installed it. It still will not open. I'll call Amazon Kindle
Support in a minute, but it's too late to do lots of troubleshooting.
If I can't get a quick fix, I'll try in the morning. Perhaps by then,
Amazon will have a handle on what is wrong. This problem is perplexing
and vexing to say the least.
Craig
On 7/22/2012 10:59 PM, Felinitye wrote:
One of the many things we did was to delete the entire Amazon folder. It
didn't help.
----- Original Message -----
From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
To: <vi-kindle@xxxxxxxxxxxxx>
Sent: Sunday, July 22, 2012 10:42 PM
Subject: [vi-kindle] Re: KFPC issues; anyone else?
My error, folks. The Kindle folders are in the
C:\Users\My_username\Appdata\Local\Amazon folder.
Craig
On 7/22/2012 10:39 PM, Craig Werner wrote:
I can download the software, but I still can't open it. I'm wondering
if the problem lies in the C:\Users\My_Username\Application Data\Local
directory. There are a couple of Kindle folders in that directory which
may need deleting. I may try this. If it fails, I'll call Amazon
Kindle Support. I'll keep the list posted.
Craig
On 7/22/2012 10:07 PM, Felinitye wrote:
I'll check on that. I doubt it matters, at this point, but I'll find
out.
----- Original Message -----
From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
To: <vi-kindle@xxxxxxxxxxxxx>
Sent: Sunday, July 22, 2012 10:00 PM
Subject: [vi-kindle] Re: KFPC issues; anyone else?
Shoshana and Sherry, I'll probably call Amazon Kindle Support in a few
minutes and let them know that three users are having problems with the
software.
Shoshana, you mentioned the possibility of your software having been
deregistered. If you go to your Amazon account online and then to to
"Manage Your Kindle" and then to "Manage Your Devices," is your Kindle
for PC showing up as registered? Mine is still registered.
Craig
On 7/22/2012 9:54 PM, Sherry Gomes wrote:
My PC app isn't opening either. I haven't tried to use it in several
weeks
but tested it today, after reading Shoshana's message. And I never
uninstalled the non accessible version and that one doesn't open
either.
Sherry
-----Original Message-----
From: vi-kindle-bounce@xxxxxxxxxxxxx
[mailto:vi-kindle-bounce@xxxxxxxxxxxxx]
On Behalf Of Craig Werner
Sent: Sunday, July 22, 2012 7:48 PM
To: vi-kindle@xxxxxxxxxxxxx
Subject: [vi-kindle] Re: KFPC issues; anyone else?
Shoshana, I wonder if Kindle for PC users who don't use the
accessibility plugin have had difficulty.
When you uninstalled the software, did you delete the Kindle folder
from
your C:\Users\Your_Username_Application Data folder? I may do this
soon.
Craig
On 7/22/2012 9:34 PM, Felinitye wrote:
Well, I spent nearly 3 hours with them today, and we tried just about
everything, and, it would seem, that Amazon may have de-registered my
KFPC
...but since it won't download at all, I can't register it. Maybe
you'll
have better luck than I did ...at least, I'm not the only one
experiencing
this. Oh, and don't bother with the link they provide ...it doesn't
seem
to
work.
Shoshana, and no, my headache has not subsided, at least not much.
----- Original Message -----
From: "Craig Werner" <craig_werner@xxxxxxxxxxx>
To: <vi-kindle@xxxxxxxxxxxxx>
Sent: Sunday, July 22, 2012 9:28 PM
Subject: [vi-kindle] Re: KFPC issues; anyone else?
Shoshana, same problem here. I tried opening Kindle for PC with
Accessibility Plugin via the Desktop shortcut and via clicking on it
from the Amazon folder after pressing the "All Programs" button. It
is
as if the software simply was not there. Nothing happens when I try
to
open it. A Google search has turned up nothing. I'm off to do some
more checking. I may try de-registering and re-registering. I'll
phone
Amazon Tech Support if I can't figure out a solution. I'll keep the
list posted. I hope your headache has subsided.
Craig
On 7/22/2012 6:01 PM, Felinitye wrote:
Last night, my KFPC stopped working, couldn't even open it. Have
tried
all day to get it back, uninstalled, downloaded ...multiple times.
Spent over 2 hours with Kindle tech support, no joy. then I learned
that the old version of the KFPC expired, and people have to get
the new
version. Could it be that the accessibility plug in is attached
to an
old version, or something? Anyone else having issues?
Shoshana, exhausted and with a splitting headache, but no KFPC, sigh
.
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