I used to make sure I check the always check the show full menus box in the customise section of the outlook.. Have seen this hang outlook or word especially with the older versions of office. You can set via policy or reg key. Malcolm -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Shane.Rees@xxxxxxxxxx Sent: 13 October 2005 06:35 To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Session Freezes When "Send To > Mail Recipient" Hi Chris - thanks for the feedback - we use standard roaming profiles (not mandatory) and problem affects all users, so not profile specific. Cheers, Shane -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Walter, Chris Sent: Thursday, 13 October 2005 2:36 PM To: 'thin@xxxxxxxxxxxxx' Subject: [THIN] Re: Session Freezes When "Send To > Mail Recipient" Sounds like a profile issue. If you are using mandatory profiles try updating the profile. If the servers are the same you could try importing the Default user profile from a working server. Does the same thing happen if you have Outlook launched at the time? Chris -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Shane.Rees@xxxxxxxxxx Sent: Wednesday, October 12, 2005 11:27 PM To: thin@xxxxxxxxxxxxx Subject: [THIN] Session Freezes When "Send To > Mail Recipient" Hi All - we have had a problem surface on a few of our Citrix servers since a recent Presentation Server 4 upgrade, whereby user sessions completely freeze after selecting "Send To > Mail Recipient" from the context menu within Windows Explorer. It does not matter what size/type of file is being sent, and the problem occurs under a local admin account as well. The entire Citrix session freezes, and only comes to life again by killing the explorer.exe process. Microsoft Outlook 2000 is used, and is set to default email client. Windows 2000 server + SP4 + Presentation Server 4. Any suggestions appreciated. Cheers, Shane Rees Systems Engineer Server Management Network & Infrastructure Support Mincom Managed Services Level 6, 193 Turbot Street, Brisbane, QLD 4000, Australia Phone +61 (0) 7 3303 3955 Fax +61 (0) 7 3364 9777 http://www.mincom.com Mincom. The People. The Experience. The Vision. This transmission is for the intended addressee only and is confidential information. If you have received this transmission in error, please delete it and notify the sender. The contents of this e-mail are the opinion of the writer only and are not endorsed by the Mincom Group of companies unless expressly stated otherwise. 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