[THIN] Re: Office 2k printing issues on Terminal servers
- From: "Tony Lyne" <Tony.Lyne@xxxxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Fri, 23 May 2003 14:37:58 +1200
Looks like the problem is some weird quirk with security and possibly
printer names.
Ive assigned the everyone group full access to the printers on the Print
server (Something I dot normally do, of course) and so far no issues.
Yes the entire network is running Win2k SP3. But the build on the Citrix
servers was installed with the Post SP3 MF FR2 template to fix the
printing issues with FR2.
Im keeping any eye on this farm over the next couple of days to try and
pin point the exact cause of the problems.
Tony Lyne
Senior Systems Engineer
Computerland Central
P O Box 1470
PALMERSTON NORTH
Telephone (+64) 06 3537300
Facsimile (+64) 06 3566800
Mobile (+64) 0274 720696
E-mail Tony.Lyne@xxxxxxxxxxxxxxxxxx
Internet <http://www.computerland.co.nz/> http://www.computerland.co.nz
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-----Original Message-----
From: Mack, Rick [mailto:RMack@xxxxxxxxxxxxxx]
Sent: Thursday, 22 May 2003 10:29 p.m.
To: Tony Lyne
Subject: RE: [THIN] Re: Office 2k printing issues on Terminal servers
Hi Tony,
This wouldn't be a win2k SP3 system?
SP3 can do some wonderful things with printing.
Regards,
Rick
Ulrich Mack
rmack@xxxxxxxxxxxxxx
Volante Systems
18 Heussler Terrace, Milton 4064
Queensland Australia.
tel +61 7 3246 7704
-----Original Message-----
From: Tony Lyne [mailto:Tony.Lyne@xxxxxxxxxxxxxxxxxx]
Sent: Thursday, 22 May 2003 2:23 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office 2k printing issues on Terminal servers
Thanks Jim, Im not using autocreated client printers here. Ive got them
= disabled for management reasons.
The problem is here is that the printers are created and fully =
functional to all applications like wordpad, Financials, Telnet client =
etc but MS office app print jobs disappear or just error out on the =
session.
I have the CMC configured to pull down the printers from the print =
server and have specific printers created for specific groups. These =
create fine and work in all apps reliably apart from MS office.
Ive even tried to disconnect the printer and manually reconnect the =
printer in side the client session and I still get the problem.
Are we on the same wave length here?
Tony Lyne
Senior Systems Engineer=20
Computerland Central=20
P O Box 1470=20
PALMERSTON NORTH
Telephone (+64) 06 3537300
Facsimile (+64) 06 3566800
Mobile (+64) 0274 720696
E-mail Tony.Lyne@xxxxxxxxxxxxxxxxxx
Internet http://www.computerland.co.nz
CAUTION: This e-mail message and accompanying data may contain =
information that is confidential and subject to privilege. If you are =
not the intended recipient, you are notified that any use, =
dissemination, distribution or copying of this message or data is =
prohibited. If you have received this e-mail in error, please notify me
= immediately and delete all material pertaining to this e-mail. Thank =
you. =A0
-----Original Message-----
From: Jim Kenzig http://thethin.net [mailto:jimkenz@xxxxxxxxxxxxxx]=20
Sent: Thursday, 22 May 2003 3:56 p.m.
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office 2k printing issues on Terminal servers
9 times out of ten this happens because you do not have the proper =
printer name aliased in the CMC. For example. If a user has an HP
LaserJet 1200 it is not enough to have = the driver loaded on the
server. You must have an alias to the proper name. If the driver on the
server = gets installed with a name such as HP Laser 1200 you must map
the name of = the printer on the server to the name on the Client. HP
Laser 1200 =3D HP LaserJet 1200 for example. There is some great info on
printing problems at http://www.printingsupport.com That might help you
also track down some = of your problems.
Regards,
JK
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Tony Lyne
Sent: Wednesday, May 21, 2003 10:35 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Office 2k printing issues on Terminal servers
Ive got a client who is running Office 2k on their Citrix server farm.
All is well appart from printing.
When a user tries to print a document they 90% of the time either have =
=3D the print jobs disapear into thin air, or they will get an error
message = =3D on their Citrix session stating the cuurent printer is
unavailable.
This problem appears not to be selective on the type of printer that =3D
causes the problem. Some users it will be a standard HP printer others =
=3D it will be a multifunction copier not working.
This problem only occurs in MS Office applications.
Any help would be greatly appreaciated.
Thanks,
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