[THIN] Re: Office 2k printing issues on Terminal servers
- From: "Tony Lyne" <Tony.Lyne@xxxxxxxxxxxxxxxxxx>
- To: <thin@xxxxxxxxxxxxx>
- Date: Thu, 22 May 2003 16:22:59 +1200
Thanks Jim, Im not using autocreated client printers here. Ive got them =
disabled for management reasons.
The problem is here is that the printers are created and fully =
functional to all applications like wordpad, Financials, Telnet client =
etc but MS office app print jobs disappear or just error out on the =
session.
I have the CMC configured to pull down the printers from the print =
server and have specific printers created for specific groups. These =
create fine and work in all apps reliably apart from MS office.
Ive even tried to disconnect the printer and manually reconnect the =
printer in side the client session and I still get the problem.
Are we on the same wave length here?
Tony Lyne
Senior Systems Engineer=20
Computerland Central=20
P O Box 1470=20
PALMERSTON NORTH
Telephone (+64) 06 3537300
Facsimile (+64) 06 3566800
Mobile (+64) 0274 720696
E-mail Tony.Lyne@xxxxxxxxxxxxxxxxxx
Internet http://www.computerland.co.nz
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-----Original Message-----
From: Jim Kenzig http://thethin.net [mailto:jimkenz@xxxxxxxxxxxxxx]=20
Sent: Thursday, 22 May 2003 3:56 p.m.
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Re: Office 2k printing issues on Terminal servers
9 times out of ten this happens because you do not have the proper =
printer
name aliased in the CMC.
For example. If a user has an HP LaserJet 1200 it is not enough to have =
the
driver loaded on the server.
You must have an alias to the proper name. If the driver on the server =
gets
installed with a name such as HP Laser 1200 you must map the name of =
the
printer on the server to the name on the Client.
HP Laser 1200 =3D HP LaserJet 1200 for example.
There is some great info on printing problems at
http://www.printingsupport.com That might help you also track down some =
of
your problems.
Regards,
JK
-----Original Message-----
From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx]On
Behalf Of Tony Lyne
Sent: Wednesday, May 21, 2003 10:35 PM
To: thin@xxxxxxxxxxxxx
Subject: [THIN] Office 2k printing issues on Terminal servers
Ive got a client who is running Office 2k on their Citrix server farm.
All is well appart from printing.
When a user tries to print a document they 90% of the time either have =
=3D
the print jobs disapear into thin air, or they will get an error message =
=3D
on their Citrix session stating the cuurent printer is unavailable.
This problem appears not to be selective on the type of printer that =3D
causes the problem. Some users it will be a standard HP printer others =
=3D
it will be a multifunction copier not working.
This problem only occurs in MS Office applications.
Any help would be greatly appreaciated.
Thanks,
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NetX develops embedded flexible client solutions, customized to
your specifications. Our clients are easy to configure, extremely
secure and remotely managed.
http://www.netxinc.com/
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