[THIN] Re: Office 2007 compatibility pack causes word to crash

I meant the Normal.dot that is stored in the user's profile
Application Data\Microsoft\Templates
 
 

_______________________________ 
Hector Minero 
NSWCDD K55 

        -----Original Message-----
        From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Kenzig
http://thin.ms
        Sent: Thursday, November 20, 2008 8:26 AM
        To: thin@xxxxxxxxxxxxx
        Subject: [THIN] Re: Office 2007 compatibility pack causes word
to crash
        
        
        Put a clean copy of it in a directory someplace on the server
say Backup folder. 
        Create a robocopy script that copies the file back in to place.
You can then schedule it to go off during off hours or at system reboot.

        For example 
        
        robocopy c:\backup\normal.dot "C:\program files\Microsoft Office
etc etc" /e
        
        
        Jim Kenzig 
        Blog: http://www.techblink.com
        
        
        
        On Thu, Nov 20, 2008 at 8:13 AM, Minero, Hector B CIV NSWCDD,
K55 <hector.minero@xxxxxxxx> wrote:
        

                This seems to be a very common problem and it keeps
showing for users.  The Normal.dot keeps getting corrupt.
                Is there anyway to fix it once and for all.?
                 
                 

                _______________________________ 
                Hector Minero 
                NSWCDD K55 

                        -----Original Message-----
                        From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Matthew Shrewsbury
                        Sent: Wednesday, November 19, 2008 11:46 AM
                        To: thin@xxxxxxxxxxxxx
                        Subject: [THIN] Re: Office 2007 compatibility
pack causes word to crash
                        
                        

                        Yes that was it. Right after I hit send on the
email that occurred to me and sure enough. I don't know how it got
corrupted but I should have thought of that first.

                        

                        Thank you,

                        
                         
                        
                         
                        Matthew Shrewsbury
                        Director of Information Technology
                         
                        Coscan Homes, LLC
                        5555 Anglers Avenue, Suite 1 
                        Fort Lauderdale, FL 33312 
                        mshrewsbury@xxxxxxxxxxxxxxx 
                        <http://coscanhomes.com/> www.coscanhomes.com 
                        Phone: 954-558-0198 
                        Fax: (954)-620-1001 
                        
                        This e-mail, and any attachments thereto,
contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended only for the
use of the addressee(s) named herein. If you are not the intended
recipient of this e-mail, you are hereby notified that any
dissemination, distribution or copying of this e-mail, and any
attachments thereto, is strictly prohibited. If you have received this
e-mail in error, please immediately notify me at 954-558-0198 and
permanently delete the original, including any attachments thereto, and
any copy or printout thereof. 
                        
                        
________________________________

                        
                        

                        From: thin-bounce@xxxxxxxxxxxxx
[mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Kenzig
http://thin.ms
                        Sent: Wednesday, November 19, 2008 10:56 AM
                        To: thin@xxxxxxxxxxxxx
                        Subject: [THIN] Re: Office 2007 compatibility
pack causes word to crash

                        

                        Try deleting the Normal.dot file. 
                        Jim Kenzig 
                        Blog: http://www.techblink.com
                        
                        

                        On Wed, Nov 19, 2008 at 10:22 AM, Matthew
Shrewsbury <MShrewsbury@xxxxxxxxxxxxxxx> wrote:

                        I decided to install Office 2007 compatibility
pack on Office 2003 SP2 running on Windows 2003 SP1 with  Presentation
Sever 4.0. After the compatibility pack was installed we found that word
would crash anytime it was launched although other applications seemed
fine. I uninstalled the compatibility pack and word keeps crashing. I
installed Office 2003 SP3 and still word crashes. I tried doing an
Office repair and still word keeps crashing. 

                        

                        The event log shows Event ID 1000. 

                        Faulting application winword.exe, version
11.0.8227.0, stamp 486d648f, faulting module winword.exe, version
11.0.8227.0, stamp 486d648f, debug? 0, fault address 0x008ddf1c.

                        

                        Anyone had this or suggestions on how to get
Word running again?

                        

                        

                        

                        Matthew Shrewsbury

                        Director of Information Technology

                        

                        Coscan Homes, LLC

                        5555 Anglers Avenue, Suite 1 

                        Fort Lauderdale, FL 33312 

                        mshrewsbury@xxxxxxxxxxxxxxx 

                        <http://coscanhomes.com/> www.coscanhomes.com 

                        Phone: 954-558-0198 

                        Fax: (954)-620-1001 

                        This e-mail, and any attachments thereto,
contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended only for the
use of the addressee(s) named herein. If you are not the intended
recipient of this e-mail, you are hereby notified that any
dissemination, distribution or copying of this e-mail, and any
attachments thereto, is strictly prohibited. If you have received this
e-mail in error, please immediately notify me at 954-558-0198 and
permanently delete the original, including any attachments thereto, and
any copy or printout thereof.

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