I meant the Normal.dot that is stored in the user's profile Application Data\Microsoft\Templates _______________________________ Hector Minero NSWCDD K55 -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Kenzig http://thin.ms Sent: Thursday, November 20, 2008 8:26 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Office 2007 compatibility pack causes word to crash Put a clean copy of it in a directory someplace on the server say Backup folder. Create a robocopy script that copies the file back in to place. You can then schedule it to go off during off hours or at system reboot. For example robocopy c:\backup\normal.dot "C:\program files\Microsoft Office etc etc" /e Jim Kenzig Blog: http://www.techblink.com On Thu, Nov 20, 2008 at 8:13 AM, Minero, Hector B CIV NSWCDD, K55 <hector.minero@xxxxxxxx> wrote: This seems to be a very common problem and it keeps showing for users. The Normal.dot keeps getting corrupt. Is there anyway to fix it once and for all.? _______________________________ Hector Minero NSWCDD K55 -----Original Message----- From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Matthew Shrewsbury Sent: Wednesday, November 19, 2008 11:46 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Office 2007 compatibility pack causes word to crash Yes that was it. Right after I hit send on the email that occurred to me and sure enough. I don't know how it got corrupted but I should have thought of that first. Thank you, Matthew Shrewsbury Director of Information Technology Coscan Homes, LLC 5555 Anglers Avenue, Suite 1 Fort Lauderdale, FL 33312 mshrewsbury@xxxxxxxxxxxxxxx <http://coscanhomes.com/> www.coscanhomes.com Phone: 954-558-0198 Fax: (954)-620-1001 This e-mail, and any attachments thereto, contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended only for the use of the addressee(s) named herein. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me at 954-558-0198 and permanently delete the original, including any attachments thereto, and any copy or printout thereof. ________________________________ From: thin-bounce@xxxxxxxxxxxxx [mailto:thin-bounce@xxxxxxxxxxxxx] On Behalf Of Jim Kenzig http://thin.ms Sent: Wednesday, November 19, 2008 10:56 AM To: thin@xxxxxxxxxxxxx Subject: [THIN] Re: Office 2007 compatibility pack causes word to crash Try deleting the Normal.dot file. Jim Kenzig Blog: http://www.techblink.com On Wed, Nov 19, 2008 at 10:22 AM, Matthew Shrewsbury <MShrewsbury@xxxxxxxxxxxxxxx> wrote: I decided to install Office 2007 compatibility pack on Office 2003 SP2 running on Windows 2003 SP1 with Presentation Sever 4.0. After the compatibility pack was installed we found that word would crash anytime it was launched although other applications seemed fine. I uninstalled the compatibility pack and word keeps crashing. I installed Office 2003 SP3 and still word crashes. I tried doing an Office repair and still word keeps crashing. The event log shows Event ID 1000. Faulting application winword.exe, version 11.0.8227.0, stamp 486d648f, faulting module winword.exe, version 11.0.8227.0, stamp 486d648f, debug? 0, fault address 0x008ddf1c. Anyone had this or suggestions on how to get Word running again? Matthew Shrewsbury Director of Information Technology Coscan Homes, LLC 5555 Anglers Avenue, Suite 1 Fort Lauderdale, FL 33312 mshrewsbury@xxxxxxxxxxxxxxx <http://coscanhomes.com/> www.coscanhomes.com Phone: 954-558-0198 Fax: (954)-620-1001 This e-mail, and any attachments thereto, contains PRIVILEGED AND CONFIDENTIAL INFORMATION intended only for the use of the addressee(s) named herein. If you are not the intended recipient of this e-mail, you are hereby notified that any dissemination, distribution or copying of this e-mail, and any attachments thereto, is strictly prohibited. If you have received this e-mail in error, please immediately notify me at 954-558-0198 and permanently delete the original, including any attachments thereto, and any copy or printout thereof.