Hi James this error looks like either you haven't got the provision services module installed with your default password manager install on the PM Server. This is essential for the helpdek utility to work. If you have got this then it will either be certificate related or permisisons related to the PM server - specifically the provisioning module. You can add the proviosioning module even after you have configured PM, you just have to goto to add/remove and modify the components installed. No harm will be done to your existing environment. To see if the service is running correctly, goto to a web browser within the domain and type https://servicemachinefqdn/MPMService/ProvisionSvc.asmx in the address bar. you should get a repsonse. If you get an eror then this is where the issue exists. The PMHelpDesk.exe.config must be configured prior to using this utility. This file contains the following: - the location of the password manager services - the Fully Qualified Domain Name of the Active Directory - the Root OU in the Active Directory that contains the PM users Notes on this Configuration file Change the following values to suit your environment: - key="PMHelpDesk.ProvisionServices.ProvisionSvc" value="https://servicemachinefqdn/MPMService/ProvisionSvc.asmx"/> Set this value to the location of the password manager services eg. value="https://myPMserver.mydomain.local/MPMService/ProvisionSvc.asmx"/> - key="PMHelpDesk.ADHelper.ADLookup" value="domain.local"/> Set this value to the FQDN. This value can be left blank. eg. value="mydomain.local"/> or eg. value=""/> - key="PMHelpDesk.ADHelper.OULookup" value=""/> Set this value to the Root OU in the Active Directory that contains the PM users. This value can be left blank. eg. value="myStaff"/> (This would be viewed as OU="mystaff",DC="mydomain",DC="local") or eg. value=""/> -- Warren Simondson Ctrl-Alt-Del IT Consultancy Pty Ltd Website: http://www.ctrl-alt-del.com.au On Mon, Mar 14th, 2011 at 9:54 PM, James Scanlon <James.Scanlon@xxxxxxxxxxxxxxxx> wrote: > ************************************************ For Archives, RSS, to Unsubscribe, Subscribe or set Digest or Vacation mode use the below link: //www.freelists.org/list/thin Follow ThinList on Twitter http://twitter.com/thinlist ************************************************