[TechAssist] Re: Question on Circuitcity ext. warr.
- From: larry <schntv@xxxxxxxxxxxx>
- To: techassist@xxxxxxxxxxxxx
- Date: Sat, 29 Mar 2003 22:11:30 -0500
One more problem I would like to mention, they pay 50 cents
per mile , out side my primary area, but only one trip. if I
go on call, than decide to pull to shop, and send 2 men to
pick up and later deliver, I am only paid mileage for one
trip, and they wont negotiate the price, even with higher gas
prices.
For example say I go on a call 30 mile out. but need to drive
there and back 3 times, as I described.
I have driven 30X6=180 mile. but am only paid for 10 extended
mile X .50=5.00 ..
it is not practical for me to go out of town on calls, 180
miles probably will mean 2 men and truck on the road for 4 or
5 hours to earn an additional 5 bucks.
It wont even pay for the gas.
What have I miss calculated here??
Why should I do out of area calls??
Why do they think they are being generous and make me feel I
am a poor service center, because I refuse to go??
Larry
Philip Bader wrote:
>
> I guess in my small shop where there is just me and a tech friend I may
> sub to in a pinch at night here,mostly have customers bring it in, only
> a few calls (for pick up only, no home fixes) I am fortunate after all.
> Phil Bader
>
> D Thunhurst wrote:
> >
> > Wow!!....after reading your explanation, I thought I was re-living my
> > experience with them. You sure did describe the process to a "T".
> > I guess this is their typical MOS.
> > Daryl
> > Daryl's TV
> > 3310 Dyer St.
> > El Paso, TX 79930
> > 915-565-9184
> > 915-564-1024 Fax
> > dthunhurst@xxxxxxx
> > http://dynacomp.freeyellow.com
> >
> > -----Original Message-----
> > From: Rev. David Joy <ScottElectronic@xxxxxxxxx>
> > To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
> > Date: Friday, March 28, 2003 1:04 PM
> > Subject: [TechAssist] Re: Question on Circuitcity ext. warr.
> >
> > >
> > >This is just my personal experiance with the Ge Contracts/Circuit City
> > deal.
> > >
> > >We started handling these calls for them in Jan. We are still waiting to
> > get
> > >paid for quite a few of them. I have heard every excause to mention from
> > >keyprestige errors to stuck in auditing to it was approved for payment but
> > >there is no check or payment number. the famous excause is "two weeks"
> > Kinda
> > >like listining to a canary. . First and foremost is that the consumer wants
> > >a new set ( 3x repair they get a new one they think), once you get over
> > that
> > >..Anything that runs over $250 has to be approved by your counciler. You
> > >call and get a voice mail, they never call you back. If and when yu do get
> > >through to him/her you get the approval, but in the mean time you have had
> > >10 calls from consumer relations on your case about not having the unit
> > done
> > >already. Once consumer relations gets involved be prepared for at least two
> > >times a day daily phone calls checking on the status of the repair, and god
> > >forbid you had to order a part. Your life is spent between dealing with
> > >consumer relations and calling the consumer. After you find the time
> > between
> > >phone calls you can repair the unit. Then your claim goes to auditing,
> > heres
> > >where the excauses start..... he ( Glen McLeod ) is on an extended
> > >vacation.... he is backed up with claims.... the claim is stuck in that
> > >sweet spot between entry and even reaching his department. ( called the
> > >black hole ). Whats amazing is afterthe 3-4 weeks of fighting over this
> > >claim it is finally released for payment, just afterthe cut off date for
> > >this weeks check run (always), wait at least another week till wed. Then
> > >they donr mail checks till fri, so you dont get it till tues or wed.
> > >
> > >In the mean time you have to pay your parts account, pay the tech, pay for
> > >fuel for the van, and conduct biz as normal ( egads.. whats that) and then
> > >have to deal with a low QOS because the consumer is upset that first they
> > >didnt get a new one and that it took too long in thier opinion.
> > >
> > >Even went up the ladder to Scott Feller at Ge and his response was how does
> > >slow payment affect the servicer ?... Still laughing over that one.......
> > >
> > >All this for $158.50 ( and 25% markup on the part, but no freight charges)
> > >and dont forget about the generous .48 cents a mile for anything over 30
> > >miles.
> > >
> > >
> > >We stopped handling them, make more money flipping burgers at burger world
> > >( and less telephone time)
> > >
> > >
> > >Dave Joy
> > >Scott Electronics
> > >Perry, FL
> > >
> > >----- Original Message -----
> > >From: "Hugh at Main TV" <maintv2002@xxxxxxxxxxxx>
> > >To: <techassist@xxxxxxxxxxxxx>
> > >Sent: Wednesday, March 26, 2003 2:22 PM
> > >Subject: [TechAssist] Question on Circuitcity ext. warr.
> > >
> > >
> > >>
> > >> I thought I saw a post on extended warr. work for Circuitcity stores
> > >> some time ago. Need update from anyone that has info on who does
> > >> circuit city extended work. I was sure we were paid from AON warr.
> > >> company, Circuitcity tells us they fix their own TVs by their own techs.
> > >> Hard to believe! Someone here posted that GE warr. company was doing
> > >> the work. Please bring me up to date on this matter, email us direct
> > >> with any info.
> > >> TIA
> > >> Hugh
> > >>
> > >> --
> > >> Hugh Thornley
> > >> Main TV
> > >> 636 Main St.
> > >> Longmont, Colorado 80501
> > >> 303-776-6955
> > >> maintv2002@xxxxxxxxxxxx
> > >>
> > >>
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> --
> Philip Bader
> Jan Phyl TV Inc. (estab. 1976)
> 3420 Recker Hwy. Winter Haven, Fl. 33880
> Fax (863) 299-8821
> email: tjanphyl@xxxxxxxxxxxxxxx
>
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--
Schneider TV & Electronic Inc.
5415 N. Wooster ave.
Dover, Ohio 44622 www.geocities.com/schntv2000/
330-343-0768 FCC. first class & Extra class K8WLY
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