[TechAssist] Re: Question on Circuitcity ext. warr.

and not to continue, pardon me.... makes me wonder who is monitoring this
newgroup that isnt a servicer ??


----- Original Message -----
From: "Rev. David Joy" <ScottElectronic@xxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, March 31, 2003 5:25 PM
Subject: [TechAssist] Re: Question on Circuitcity ext. warr.


>
> continingthe saga....
>
>
> and i never mean to beat a dead horse...... but
>
> Just got a call from our counciler: Tanya Newsome, because of what i said
on
> this newsgroup she cancelled our account and refuses to pay for services
> rendered thus far....
>
> I think its time for a class action lawsuit. Anyone want to join us ?
>
>
> Dave
> Scott Electronics
> Perry, FL 32348
> scottelectronics@xxxxxxxxx
>
>
> ----- Original Message -----
> From: "Philip Bader" <tjanphyl@xxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Monday, March 31, 2003 9:15 AM
> Subject: [TechAssist] Re: Question on Circuitcity ext. warr.
>
>
> >
> > Their mindset is like the big factories in the third world countries
> > (i.e. Nike) if the populus will accept 50 cents a day to sweat,and
> > there's a hundred others to replace you if you refuse,then theres no
> > incentive to raise it.If everyone refuses and explains why, the law of
> > capitolism should cause the shortage to raise the fees.Or they get the
> > rep for "no available service" and their lucrative service contracts
> > with these customers would not be worth the paper they are written on.
> > Many a shop went out of business while being very,very busy.Income Vs
> > out go.
> > Phil Bader
> >
> > larry wrote:
> > >
> > > One more problem I would like to mention, they pay 50 cents
> > > per mile , out side my primary area, but only one trip. if I
> > > go on call, than decide to pull to shop, and send 2 men to
> > > pick up and later deliver, I am only paid mileage for one
> > > trip, and they wont negotiate the price, even with higher gas
> > > prices.
> > > For example say I go on a call 30 mile out. but need to drive
> > > there and back 3 times, as I described.
> > > I have driven 30X6=180 mile. but am only paid for 10 extended
> > > mile X .50=5.00 ..
> > > it is not practical for me to go out of town on calls, 180
> > > miles probably will mean 2 men and truck on the road for 4 or
> > > 5 hours to earn an additional 5 bucks.
> > > It wont even pay for the gas.
> > > What have I miss calculated here??
> > > Why should I do out of area calls??
> > > Why do they think they are being generous and make me feel I
> > > am a poor service center, because I refuse to go??
> > > Larry
> > >
> > > Philip Bader wrote:
> > > >
> > > > I guess in my small shop where there is just me and a tech friend I
> may
> > > > sub to in a pinch at night here,mostly have customers bring it in,
> only
> > > > a few calls (for pick up only, no home fixes) I am fortunate after
> all.
> > > > Phil Bader
> > > >
> > > > D Thunhurst wrote:
> > > > >
> > > > > Wow!!....after reading your explanation, I thought I was re-living
> my
> > > > > experience with them.  You sure did describe the process to a "T".
> > > > > I guess this is their typical MOS.
> > > > > Daryl
> > > > > Daryl's TV
> > > > > 3310 Dyer St.
> > > > > El Paso, TX 79930
> > > > > 915-565-9184
> > > > > 915-564-1024 Fax
> > > > > dthunhurst@xxxxxxx
> > > > > http://dynacomp.freeyellow.com
> > > > >
> > > > > -----Original Message-----
> > > > > From: Rev. David Joy <ScottElectronic@xxxxxxxxx>
> > > > > To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
> > > > > Date: Friday, March 28, 2003 1:04 PM
> > > > > Subject: [TechAssist] Re: Question on Circuitcity ext. warr.
> > > > >
> > > > > >
> > > > > >This is just my personal experiance with the Ge Contracts/Circuit
> City
> > > > > deal.
> > > > > >
> > > > > >We started handling these calls for them in Jan. We are still
> waiting to
> > > > > get
> > > > > >paid for quite a few of them. I have heard every excause to
mention
> from
> > > > > >keyprestige errors to stuck in auditing to it was approved for
> payment but
> > > > > >there is no check or payment number. the famous excause is "two
> weeks"
> > > > > Kinda
> > > > > >like listining to a canary. . First and foremost is that the
> consumer wants
> > > > > >a new set ( 3x repair they get a new one they think), once you
get
> over
> > > > > that
> > > > > >..Anything that runs over $250 has to be approved by your
> counciler. You
> > > > > >call and get a voice mail, they never call you back. If and when
yu
> do get
> > > > > >through to him/her you get the approval, but in the mean time you
> have had
> > > > > >10 calls from consumer relations on your case about not having
the
> unit
> > > > > done
> > > > > >already. Once consumer relations gets involved be prepared for at
> least two
> > > > > >times a day daily phone calls checking on the status of the
repair,
> and god
> > > > > >forbid you had to order a part. Your life is spent between
dealing
> with
> > > > > >consumer relations and calling the consumer. After you find the
> time
> > > > > between
> > > > > >phone calls you can repair the unit. Then your claim goes to
> auditing,
> > > > > heres
> > > > > >where the excauses start..... he ( Glen McLeod ) is on an
extended
> > > > > >vacation.... he is backed up with claims.... the claim is stuck
in
> that
> > > > > >sweet spot between entry and even reaching his department. (
called
> the
> > > > > >black hole ). Whats amazing is afterthe 3-4 weeks of fighting
over
> this
> > > > > >claim it is finally released for payment, just afterthe cut off
> date for
> > > > > >this weeks check run (always), wait at least another week till
wed.
> Then
> > > > > >they donr mail checks till fri, so you dont get it till tues or
> wed.
> > > > > >
> > > > > >In the mean time you have to pay your parts account, pay the
tech,
> pay for
> > > > > >fuel for the van, and conduct biz as normal ( egads.. whats that)
> and then
> > > > > >have to deal with a low QOS because the consumer is upset that
> first they
> > > > > >didnt get a new one and that it took too long in thier opinion.
> > > > > >
> > > > > >Even went up the ladder to Scott Feller at Ge and his response
was
> how does
> > > > > >slow payment affect the servicer ?... Still laughing over that
> one.......
> > > > > >
> > > > > >All this for $158.50 ( and 25% markup on the part, but no freight
> charges)
> > > > > >and dont forget about the generous .48 cents a mile for anything
> over 30
> > > > > >miles.
> > > > > >
> > > > > >
> > > > > >We stopped handling them, make more money flipping burgers at
> burger world
> > > > > >( and less telephone time)
> > > > > >
> > > > > >
> > > > > >Dave Joy
> > > > > >Scott Electronics
> > > > > >Perry, FL
> > > > > >
> > > > > >----- Original Message -----
> > > > > >From: "Hugh at Main TV" <maintv2002@xxxxxxxxxxxx>
> > > > > >To: <techassist@xxxxxxxxxxxxx>
> > > > > >Sent: Wednesday, March 26, 2003 2:22 PM
> > > > > >Subject: [TechAssist] Question on Circuitcity ext. warr.
> > > > > >
> > > > > >
> > > > > >>
> > > > > >> I thought I saw a post on extended warr. work for Circuitcity
> stores
> > > > > >> some time ago.  Need update from anyone that has info on who
does
> > > > > >> circuit city extended work.  I was  sure we were paid from AON
> warr.
> > > > > >> company, Circuitcity tells us they fix their own TVs by their
own
> techs.
> > > > > >> Hard to believe!  Someone here posted that GE warr. company was
> doing
> > > > > >> the work.  Please bring me up to date on this matter, email us
> direct
> > > > > >> with any info.
> > > > > >> TIA
> > > > > >> Hugh
> > > > > >>
> > > > > >> --
> > > > > >> Hugh Thornley
> > > > > >> Main TV
> > > > > >> 636 Main St.
> > > > > >> Longmont, Colorado 80501
> > > > > >> 303-776-6955
> > > > > >> maintv2002@xxxxxxxxxxxx
> > > > > >>
> > > > > >>
> > > > >
>
>***************************************************************************
> > > > > *
> > > > > >*
> > > > > >> Submit A Repair Tip Here, or Change/Remove your Email Address:
> > > > > >>         http://www.tech-assist.org/secure/tip/main.html
> > > > > >>
> > > > >
>
>***************************************************************************
> > > > > *
> > > > > >*
> > > > > >> For automatic password retrieval 24 hours a day, go to:
> > > > > >> http://www.tech-assist.org  and select "Lost your Login Info?".
> > > > > >>
> > > > >
>
>***************************************************************************
> > > > > *
> > > > > >*
> > > > > >> Access the archives here:
> > > > > >> http://www.freelists.org/archives/techassist/
> > > > > >>
> > > > >
>
>***************************************************************************
> > > > > *
> > > > > >*
> > > > > >>
> > > > > >
> > > > >
>
>***************************************************************************
> > > > > **
> > > > > >Add a known good Tech line number or part supplier in The
> > > > > >Tech Address Book.
> > > > > >http://www.tech-assist.org/secure/tip/contact.html
> > > > >
>
>***************************************************************************
> > > > > **
> > > > > >Submit A Repair Tip Here, or Change/Remove your Email Address:
> > > > > >        http://www.tech-assist.org/secure/tip/main.html
> > > > >
>
>***************************************************************************
> > > > > **
> > > > > >For automatic password retrieval 24 hours a day, go to:
> > > > > >http://www.tech-assist.org  and select "Lost your Login Info?".
> > > > >
>
>***************************************************************************
> > > > > **
> > > > > >Access the archives here:
> > > > > >http://www.freelists.org/archives/techassist/
> > > > >
>
>***************************************************************************
> > > > > **
> > > > > >
> > > > >
> > > > >
>
****************************************************************************
> *
> > > > > Add a known good Tech line number or part supplier in The
> > > > > Tech Address Book.
> > > > > http://www.tech-assist.org/secure/tip/contact.html
> > > > >
>
****************************************************************************
> *
> > > > > Submit A Repair Tip Here, or Change/Remove your Email Address:
> > > > >         http://www.tech-assist.org/secure/tip/main.html
> > > > >
>
****************************************************************************
> *
> > > > > For automatic password retrieval 24 hours a day, go to:
> > > > > http://www.tech-assist.org  and select "Lost your Login Info?".
> > > > >
>
****************************************************************************
> *
> > > > > Access the archives here:
> > > > > http://www.freelists.org/archives/techassist/
> > > > >
>
****************************************************************************
> *
> > > >
> > > > --
> > > > Philip Bader
> > > > Jan Phyl TV Inc. (estab. 1976)
> > > > 3420 Recker Hwy. Winter Haven, Fl. 33880
> > > > Fax (863) 299-8821
> > > > email: tjanphyl@xxxxxxxxxxxxxxx
> > > >
> > > >
>
****************************************************************************
> *
> > > > Add a known good Tech line number or part supplier in The
> > > > Tech Address Book.
> > > > http://www.tech-assist.org/secure/tip/contact.html
> > > >
>
****************************************************************************
> *
> > > > Submit A Repair Tip Here, or Change/Remove your Email Address:
> > > >         http://www.tech-assist.org/secure/tip/main.html
> > > >
>
****************************************************************************
> *
> > > > For automatic password retrieval 24 hours a day, go to:
> > > > http://www.tech-assist.org  and select "Lost your Login Info?".
> > > >
>
****************************************************************************
> *
> > > > Access the archives here:
> > > > http://www.freelists.org/archives/techassist/
> > > >
>
****************************************************************************
> *
> > >
> > > --
> > > Schneider TV & Electronic Inc.
> > > 5415 N. Wooster ave.
> > > Dover, Ohio 44622       www.geocities.com/schntv2000/
> > > 330-343-0768         FCC. first class & Extra class K8WLY
> > >
>
****************************************************************************
> *
> > > Add a known good Tech line number or part supplier in The
> > > Tech Address Book.
> > > http://www.tech-assist.org/secure/tip/contact.html
> > >
>
****************************************************************************
> *
> > > Submit A Repair Tip Here, or Change/Remove your Email Address:
> > >         http://www.tech-assist.org/secure/tip/main.html
> > >
>
****************************************************************************
> *
> > > For automatic password retrieval 24 hours a day, go to:
> > > http://www.tech-assist.org  and select "Lost your Login Info?".
> > >
>
****************************************************************************
> *
> > > Access the archives here:
> > > http://www.freelists.org/archives/techassist/
> > >
>
****************************************************************************
> *
> >
> > --
> > Philip Bader
> > Jan Phyl TV Inc. (estab. 1976)
> > 3420 Recker Hwy. Winter Haven, Fl. 33880
> > Fax (863) 299-8821
> > email: tjanphyl@xxxxxxxxxxxxxxx
> >
> >
>
****************************************************************************
> *
> > Add a known good Tech line number or part supplier in The
> > Tech Address Book.
> > http://www.tech-assist.org/secure/tip/contact.html
> >
>
****************************************************************************
> *
> > Submit A Repair Tip Here, or Change/Remove your Email Address:
> >         http://www.tech-assist.org/secure/tip/main.html
> >
>
****************************************************************************
> *
> > For automatic password retrieval 24 hours a day, go to:
> > http://www.tech-assist.org  and select "Lost your Login Info?".
> >
>
****************************************************************************
> *
> > Access the archives here:
> > http://www.freelists.org/archives/techassist/
> >
>
****************************************************************************
> *
>
>
****************************************************************************
*
> Add a known good Tech line number or part supplier in The
> Tech Address Book.
> http://www.tech-assist.org/secure/tip/contact.html
>
****************************************************************************
*
> Submit A Repair Tip Here, or Change/Remove your Email Address:
>         http://www.tech-assist.org/secure/tip/main.html
>
****************************************************************************
*
> For automatic password retrieval 24 hours a day, go to:
> http://www.tech-assist.org  and select "Lost your Login Info?".
>
****************************************************************************
*
> Access the archives here:
> http://www.freelists.org/archives/techassist/
>
****************************************************************************
*

*****************************************************************************
Add a known good Tech line number or part supplier in The 
Tech Address Book.
http://www.tech-assist.org/secure/tip/contact.html
*****************************************************************************
Submit A Repair Tip Here, or Change/Remove your Email Address:
        http://www.tech-assist.org/secure/tip/main.html
*****************************************************************************
For automatic password retrieval 24 hours a day, go to:
http://www.tech-assist.org  and select "Lost your Login Info?".
*****************************************************************************
Access the archives here:
http://www.freelists.org/archives/techassist/
*****************************************************************************

Other related posts: