[TechAssist] Re: Question on Circuitcity ext. warr.

Dave:

Go after the customer.  It is their set. This is called Theft of Services.
They company/customer can not just arbitrarily refuse to pay for completed
work.

Florida law is on your side.

I have emailed this link to a couple of TPAs that wanted to renig (?).  I
have allways been paid.

See this link:
http://www.flsenate.gov/Statutes/index.cfm?App_mode=Display_Statute&Search_S
tring=&URL=Ch0812/SEC012.HTM&Title=->2002->Ch0812->Section%20012

If the link is not clickable:
www.leg.state.fl.us/Statutes/index..cfm   click
on the page that says  title XLVI Chapter 812 definitions, scroll down to
812.012 and read line 6 & 6b.

I am sick and tired of TPAs, manufacturers, and even customers trying to
pull crap like this.  Be sure to add an extra charge for the extra time they
are not taking from your business.

Wayne Vanaman
Omega Electronics
6904 W Fairfield Dr
Pensacola, Fl.  32506-3310

Wayne@xxxxxxxxxxxxxxxxxxxxx
WWW.PensacolaTVRepair.Com

850-456-5995 voice
850-458-6369 fax


----- Original Message -----
From: "Rev. David Joy" <ScottElectronic@xxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Monday, March 31, 2003 4:25 PM
Subject: [TechAssist] Re: Question on Circuitcity ext. warr.


>
> continingthe saga....
>
>
> and i never mean to beat a dead horse...... but
>
> Just got a call from our counciler: Tanya Newsome, because of what i said
on
> this newsgroup she cancelled our account and refuses to pay for services
> rendered thus far....
>
> I think its time for a class action lawsuit. Anyone want to join us ?
>
>
> Dave
> Scott Electronics
> Perry, FL 32348
> scottelectronics@xxxxxxxxx
>
>
> ----- Original Message -----
> From: "Philip Bader" <tjanphyl@xxxxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Monday, March 31, 2003 9:15 AM
> Subject: [TechAssist] Re: Question on Circuitcity ext. warr.
>
>
> >
> > Their mindset is like the big factories in the third world countries
> > (i.e. Nike) if the populus will accept 50 cents a day to sweat,and
> > there's a hundred others to replace you if you refuse,then theres no
> > incentive to raise it.If everyone refuses and explains why, the law of
> > capitolism should cause the shortage to raise the fees.Or they get the
> > rep for "no available service" and their lucrative service contracts
> > with these customers would not be worth the paper they are written on.
> > Many a shop went out of business while being very,very busy.Income Vs
> > out go.
> > Phil Bader
> >
> > larry wrote:
> > >
> > > One more problem I would like to mention, they pay 50 cents
> > > per mile , out side my primary area, but only one trip. if I
> > > go on call, than decide to pull to shop, and send 2 men to
> > > pick up and later deliver, I am only paid mileage for one
> > > trip, and they wont negotiate the price, even with higher gas
> > > prices.
> > > For example say I go on a call 30 mile out. but need to drive
> > > there and back 3 times, as I described.
> > > I have driven 30X6=180 mile. but am only paid for 10 extended
> > > mile X .50=5.00 ..
> > > it is not practical for me to go out of town on calls, 180
> > > miles probably will mean 2 men and truck on the road for 4 or
> > > 5 hours to earn an additional 5 bucks.
> > > It wont even pay for the gas.
> > > What have I miss calculated here??
> > > Why should I do out of area calls??
> > > Why do they think they are being generous and make me feel I
> > > am a poor service center, because I refuse to go??
> > > Larry
> > >
> > > Philip Bader wrote:
> > > >
> > > > I guess in my small shop where there is just me and a tech friend I
> may
> > > > sub to in a pinch at night here,mostly have customers bring it in,
> only
> > > > a few calls (for pick up only, no home fixes) I am fortunate after
> all.
> > > > Phil Bader
> > > >
> > > > D Thunhurst wrote:
> > > > >
> > > > > Wow!!....after reading your explanation, I thought I was re-living
> my
> > > > > experience with them.  You sure did describe the process to a "T".
> > > > > I guess this is their typical MOS.
> > > > > Daryl
> > > > > Daryl's TV
> > > > > 3310 Dyer St.
> > > > > El Paso, TX 79930
> > > > > 915-565-9184
> > > > > 915-564-1024 Fax
> > > > > dthunhurst@xxxxxxx
> > > > > http://dynacomp.freeyellow.com
> > > > >
> > > > > -----Original Message-----
> > > > > From: Rev. David Joy <ScottElectronic@xxxxxxxxx>
> > > > > To: techassist@xxxxxxxxxxxxx <techassist@xxxxxxxxxxxxx>
> > > > > Date: Friday, March 28, 2003 1:04 PM
> > > > > Subject: [TechAssist] Re: Question on Circuitcity ext. warr.
> > > > >
> > > > > >
> > > > > >This is just my personal experiance with the Ge Contracts/Circuit
> City
> > > > > deal.
> > > > > >
> > > > > >We started handling these calls for them in Jan. We are still
> waiting to
> > > > > get
> > > > > >paid for quite a few of them. I have heard every excause to
mention
> from
> > > > > >keyprestige errors to stuck in auditing to it was approved for
> payment but
> > > > > >there is no check or payment number. the famous excause is "two
> weeks"
> > > > > Kinda
> > > > > >like listining to a canary. . First and foremost is that the
> consumer wants
> > > > > >a new set ( 3x repair they get a new one they think), once you
get
> over
> > > > > that
> > > > > >..Anything that runs over $250 has to be approved by your
> counciler. You
> > > > > >call and get a voice mail, they never call you back. If and when
yu
> do get
> > > > > >through to him/her you get the approval, but in the mean time you
> have had
> > > > > >10 calls from consumer relations on your case about not having
the
> unit
> > > > > done
> > > > > >already. Once consumer relations gets involved be prepared for at
> least two
> > > > > >times a day daily phone calls checking on the status of the
repair,
> and god
> > > > > >forbid you had to order a part. Your life is spent between
dealing
> with
> > > > > >consumer relations and calling the consumer. After you find the
> time
> > > > > between
> > > > > >phone calls you can repair the unit. Then your claim goes to
> auditing,
> > > > > heres
> > > > > >where the excauses start..... he ( Glen McLeod ) is on an
extended
> > > > > >vacation.... he is backed up with claims.... the claim is stuck
in
> that
> > > > > >sweet spot between entry and even reaching his department. (
called
> the
> > > > > >black hole ). Whats amazing is afterthe 3-4 weeks of fighting
over
> this
> > > > > >claim it is finally released for payment, just afterthe cut off
> date for
> > > > > >this weeks check run (always), wait at least another week till
wed.
> Then
> > > > > >they donr mail checks till fri, so you dont get it till tues or
> wed.
> > > > > >
> > > > > >In the mean time you have to pay your parts account, pay the
tech,
> pay for
> > > > > >fuel for the van, and conduct biz as normal ( egads.. whats that)
> and then
> > > > > >have to deal with a low QOS because the consumer is upset that
> first they
> > > > > >didnt get a new one and that it took too long in thier opinion.
> > > > > >
> > > > > >Even went up the ladder to Scott Feller at Ge and his response
was
> how does
> > > > > >slow payment affect the servicer ?... Still laughing over that
> one.......
> > > > > >
> > > > > >All this for $158.50 ( and 25% markup on the part, but no freight
> charges)
> > > > > >and dont forget about the generous .48 cents a mile for anything
> over 30
> > > > > >miles.
> > > > > >
> > > > > >
> > > > > >We stopped handling them, make more money flipping burgers at
> burger world
> > > > > >( and less telephone time)
> > > > > >
> > > > > >
> > > > > >Dave Joy
> > > > > >Scott Electronics
> > > > > >Perry, FL
> > > > > >

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