[TechAssist] Re: Customer relations problem
- From: "John @ Myers TV" <myers_tv@xxxxxxxxxxxxx>
- To: <techassist@xxxxxxxxxxxxx>
- Date: Wed, 4 Aug 2004 07:16:57 -0400
No, I believe this was in the general information series. It wasn't keyed to
any certain model or chassis number, and was written to show to the
customer.
The more I look, I think I may be thinking of the one that came out to
explain afterglow, and preglow.
I know better than to share bulletins with the public. But, if this bulletin
exists, which I'm starting to doubt, It was written for the public. (No big
words, lotsa pictures, Hee Hee).
I know about the legal stuff. I remember when Thomson hinted that they could
pull authorizations for anyone who showed service bulletins to customers.
John Myers
Myers TV Service Since 1984
Alliance, OH
ph 330-821-6545
myers_tv@xxxxxxxxxxxxx
www.alliancetvrepair.com
----- Original Message -----
From: "Intrepid Video Support" <support@xxxxxxxxxxxxxxxxxx>
To: <techassist@xxxxxxxxxxxxx>
Sent: Tuesday, August 03, 2004 10:45 PM
Subject: [TechAssist] Re: Customer relations problem
> John,
> It's easier to find stuff like this with a model number.
> If it is a service bulletin, you should not let the customer see it. Some
kind of legal stuff comes into
> play.
> Jeff
> --
> Intrepid Video TV/VCR Repair
> 263 S Front St, Steelton PA 17113
> 717-939-7708; (F) 717-564-4952
> www.intrepid-video.com www.tech-repair.net
> ----- Original Message -----
> From: "John @ Myers TV" <myers_tv@xxxxxxxxxxxxx>
> To: <techassist@xxxxxxxxxxxxx>
> Sent: Tuesday, August 03, 2004 10:13 AM
> Subject: [TechAssist] Customer relations problem
>
>
> Hi,
>
> My dealer has a customer that is giving problems over the sparking that
> occurs when the set is plugged in.
>
> I thought Thomson had a service bulletin that explained this in
> consumer-speak, but couldn't find it.
>
> If anyone recalls the bulletin I'm thinking of,could you give me the
> bulletin number?
>
> John Myers
> Myers TV Service Since 1984
> Alliance, OH
> ph 330-821-6545
> myers_tv@xxxxxxxxxxxxx
> www.alliancetvrepair.com
>
>
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