John, It's easier to find stuff like this with a model number. If it is a service bulletin, you should not let the customer see it. Some kind of legal stuff comes into play. Jeff -- Intrepid Video TV/VCR Repair 263 S Front St, Steelton PA 17113 717-939-7708; (F) 717-564-4952 www.intrepid-video.com www.tech-repair.net ----- Original Message ----- From: "John @ Myers TV" <myers_tv@xxxxxxxxxxxxx> To: <techassist@xxxxxxxxxxxxx> Sent: Tuesday, August 03, 2004 10:13 AM Subject: [TechAssist] Customer relations problem Hi, My dealer has a customer that is giving problems over the sparking that occurs when the set is plugged in. I thought Thomson had a service bulletin that explained this in consumer-speak, but couldn't find it. If anyone recalls the bulletin I'm thinking of,could you give me the bulletin number? John Myers Myers TV Service Since 1984 Alliance, OH ph 330-821-6545 myers_tv@xxxxxxxxxxxxx www.alliancetvrepair.com ----------------------------------------------------------------------------- Lost Password: http://www.tech-assist.org and select "Login Problems?". Email Archives: //www.freelists.org/archives/techassist/ ----------------------------------------------------------------------------- Lost Password: http://www.tech-assist.org and select "Login Problems?". Email Archives: //www.freelists.org/archives/techassist/