[TCUG] Re: Problems with BT Circuits
- From: Dick Andrews <RAndrews@xxxxxxxxxxxx>
- To: "'tcug@xxxxxxxxxxxxx'" <tcug@xxxxxxxxxxxxx>
- Date: Tue, 21 Oct 2003 16:50:36 +0100
Hamilton,
I have no comment on your summary - 2 is definitely a problem. Allegedly
these are being replaced with water resistant LTU's but I am not convinced.
One or two other comments:
Price - the latest quote we have received is approximately twice that which
we are used to, and we have been asked to complete a Private Services
Customer requirement form, which can take 30 to 60 minutes to complete, just
to get a quote. As far as we can see much of this data bears little
relevance to our requirements. Are other authorities doing this?, is this a
new requirement?, or have we just got away without doing it before.
Fault repairs - this can be lengthy and frustrating with a lot of
re-reporting. A number of examples of BT running a software check on the
line which in itself clears the fault and BT claim a "no fault found". If
you are lucky enough to speak directly to an engineer then this is not a
problem as they seem able to flag a circuit in such a way that it is not
tested on the report of a fault, but if you are just dealing with "call
centre" type personnel, it can be difficult to make progress.
We rarely see the same engineer twice, however if you do get an engineer who
is familiar with this type of circuit then the fault can be repaired
quickly.
Paul Tothill
> -----Original Message-----
> From: Purdie, Hamilton [SMTP:Hamilton.Purdie@xxxxxxxxxxxxxxxxxxxx]
> Sent: 21 October 2003 11:57
> To: TCUG (E-mail)
> Subject: [TCUG] Problems with BT Circuits
>
> Following our recent TCUG Meeting last week I agreed to formulate a
> respons=
> e to DfT with respect to BT's poor performance with regard to
> Communication=
> s Circuits for UTC. They will then assist to escalate this nationally
> based=
> on our joint experiences.
>
> Could you please supply any feedback on your BT Analogue Circuits (mainly
> t=
> he Multipoint Service) particularly in the following areas:
>
> 1) Difficulty in procuring additional Multipoint Circuits- either through
> l=
> ack of branching panel equipment at exchanges or lack of expertise in the
> c=
> onfiguration of the Multipoint Analogue service;
>
> 2) Inability to maintain a correct level of service due to the use of non
> "=
> ruggedised" Line Terminating Units (LTU's) within unheated cabinets
> supplie=
> d by BT;
>
> 3) Inability to provide the Multipoint Service within BT Specification
> poss=
> ibly due to lack of training/ experience on Multipoint, or problems with
> el=
> derly Branching Panel equipment at BT Exchanges.
>
> I look forward to receiving your responses.
>
>
> Regards,
>
>
> Hamilton Purdie
>
> Assistant Principal Engineer
> CITRAC/ NADICS
> Land Services
> Glasgow City Council
> Tel 0141-287-9307
> Fax 0141-287-9288
> =20
>
>
>
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