[TCUG] Re: Problems with BT Circuits
- From: "Welsh, Paul" <Paul.Welsh@xxxxxxxxxxxxxxxxxx>
- To: "'tcug@xxxxxxxxxxxxx'" <tcug@xxxxxxxxxxxxx>
- Date: Wed, 22 Oct 2003 08:51:41 +0100
Sounds as if they have reverted to type. When multipoint was first used,
the drop out rate was horrendous. When senior BT bod's were called in and
confronted with specific records of spikes and drop-outs they get their
people to sort it in a week or so. The problem is often that their field
staff just test mean levels which doesn't identify the loss of a single bit
or a spike, so the problem isn't seen, hence the NFF's.
Most if not all systems can have their transmission monitoring report
periods reduced to say one minute, which gives a print out which can't be
argued with. Nail them to the wall!
PW
-----Original Message-----
From: Jag Morar [mailto:jagmorar@xxxxxxxxxxxxxxxxxxxxxxx]
Sent: 21 October 2003 15:52
To: 'tcug@xxxxxxxxxxxxx'
Subject: [TCUG] Re: Problems with BT Circuits
I am so pleased to see someone finally taking up this issue. It seriously
needs to be escalated to the highest level possible.
In February 2003, TfL senior management took it up with BT's director of
government accounts , John Anderson. Sadly, in my opinion while that got the
various parties at BT together to come and have a technical meeting to
discuss all the problems that we were having, it did not resolve the main
issue of the robustness of the line and maintenance. I have itemised this
and a number of other problems that we have encountered during the UTC
trials of the Microsense TCAM OTU.
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