Hi I wrote earlier that my N86 is broken and won't start up properly. My husband can get it started by pressing down the call key, number 3, star and power keys together and he puts the date and time and everything back on it but then it sticks on software update and refuses to go any further and completely locks up. Can anyone think of a solution to this problem? Can the phone be flattened completely so there is nothing on it or is it broken? Any help would be really appreciated, even if it's just to say it needs sending back. Thanks a lot. Best wishes Paula