I also didn't hear of any customer satisfaction surveys being done, and it's just amazing to me that the FCTD would hand out an award which is the essence of saying "great customer satisfaction" and have no surveys at all to back it up with? Next, I should have mentioned this at the time, but within the last week or so there was an article in the Democrat documenting that the new city budget plans to cut about 10 StarMetro positions. Since they're getting no money from private sources for the party bus (as far as I know), I have to estimate that its cost would cover 3 or 4 of these positions. Rolbert, I hear you about Sila being late to work, and that's no good; but when we were riding the Red Hills route we would take the last bus of the day to get back home, and twice we missed it because it came more than 10 minutes early! And when you've missed the last bus, there's nothing you can do! (I did call in a complaint, and a StarMetro supervisor decided to return my call, to an obvious state number, on a Saturday night at 8:30! Now there's someone I think who just wanted to say that he did it, without having done it!) Chip From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On Behalf Of Easy Talk Sent: Sunday, September 15, 2013 9:37 AM To: tabi@xxxxxxxxxxxxx Subject: [tabi] Re: Fwd: City of Tallahassee News Release - StarMetro Receives Prestigious Award This sounds like political propaganda to me and apparently the Florida Commission for the Transportation Disadvantaged didn't do there home work very well or Star metro/Dial A ride is not accurately reporting there screw ups and are padding the fact that disabled people are being picked up late and missing appointments on a regular bases with no solution in sight. If this is called excellence in customer service, I would hate to see what the Commission would deem offal service. Apparently all the messages you all sent to me when I did my survey about 3 months ago weren't relayed to the Commission. I think this is an attempt to make Star Metro look good to the City commissioners to keep the heat off of them. This is blatant falsification of records and should be dealt with accordingly. Sila has had to cancel and reschedule two appointments, 1 was a hair appointment and the other was a dental appointment recently. When she was sick, she had to wait about 4 hours before she was picked up from the doctors office for her return trip. About two weeks ago she had to use the bus to get to work and the Red Hills had a new driver that didn't know the route and was on the radio constantly getting directions on where to go. Just this past Friday she had to use the bus again to go to work and the 6-40 bus never arrived. It was 7-25 before the first bus arrived, which meant she was late for work. She tried to call Star Metro to find out what was going on but could never get anyone to answer the phone. She finally called Dial A ride to see if she could find out what was going on. All they could tell her was that the bus would be there around 7-25. Excellent service I don't think so. I think it is time for the City commission to take a hard look at public transportation as a whole including the fixed system and also the Para Transit service because it isn't reliable and so far no one has been able to fix it. Disabled people can't even get to a City commission meeting using public transportation and there is no public transit service to the city owned airport. We haven't been able to use the county CTC service for over 3 years now since they started prioritizing trips for medical and work. Since the fixed route system was decentralized about 100 disabled people have moved over to Dial A ride but the City hasn't increased the number of drivers or purchased additional vans and now it is no longer reliable. It is ashamed that this is the Capital of Florida and we don't have a reliable public transit system. If you are a college student and live around FSU or want to go out and get drunk on Friday or Saturday night, then it doesn't get any better than this now that we have the party bus. If you are a tax payer that doesn't own a vehicle or are disabled, you are just SOL. Robert ----- Original Message ----- From: Lynn Evans <mailto:austin.evans60@xxxxxxxxx> To: tabi@xxxxxxxxxxxxx Sent: Saturday, September 14, 2013 2:56 PM Subject: [tabi] Fwd: City of Tallahassee News Release - StarMetro Receives Prestigious Award Sent from my iPad Begin forwarded message: From: "City of Tallahassee" <City_of_Tallahassee@xxxxxxxxxxxxx> Date: September 11, 2013, 5:16:58 PM EDT To: <austin.evans60@xxxxxxxxx> Subject: City of Tallahassee News Release - StarMetro Receives Prestigious Award <http://www.talgov.com/communications/communicationshome.aspx> City of Tallahassee News Release <http://www.facebook.com/COTNews> COT Facebook <http://twitter.com/COTNews> COT Twitter <http://www.youtube.com/user/WCOT> WCOT YouTube Communications / City Hall / Tallahassee FL 32301 / 850.891.8533 COT Star <http://www.talgov.com/uploads/public/images/communications/images/nrlogo3.g if> StarMetro Receives Prestigious Award Customer Service Excellence Recognized September 11, 2013 In recognition of StarMetro's exemplary service, particularly to elderly, disabled, low-income and transportation challenged citizens, StarMetro was awarded the prestigious 2013 Dispatcher/Scheduler of the Year Award by the Florida Commission for the Transportation Disadvantaged. StarMetro's Call Center, Dispatch Team and Mobility Coordinator's Office was recognized for this honor at today's Tallahassee City Commission meeting. The top statewide award recognizes StarMetro's dedication to providing the upmost in caring, efficient and reliable transportation services throughout the community. It also pays tribute to the StarMetro professionals who work cohesively to serve transportation disadvantaged citizens throughout the Capital Region. "StarMetro staff has worked very hard to achieve this award," said City Commissioner Nancy Miller, lead commissioner on the Long Range Planning Target Issue Committee. "It's important that Tallahassee residents have access to the quality of customer service provided by the staff at StarMetro." "This is a testament to our caring, efficient and skilled employees who always have each rider's unique needs in mind," said StarMetro Director Ivan Maldonado. "They go above and beyond their daily duties to offer professional, friendly and respectful service to those with a wide range of transportation challenges." StarMetro operates 12 cross-town routes, as well as university routes and special Para-transit transportation to senior, disabled and low-income customers in Tallahassee and Leon County through programs such as Dial-A-Ride and Community Transportation Coordinator for Tallahassee and Leon County (CTC). Last year, the Call Center and Dispatch Team managed 261,407 calls, serving over 14,000 customers, and provided 163,000 Para-transit trips. They helped coordinate 255,527 trips for 8,164 elderly, disabled and low-income citizens for work, school, medical appointments, shopping and other important activities throughout Leon County. Similarly, the Mobility Coordinator's office assisted hundreds of elderly and disabled passengers with travel training, route information and referrals for other services. For more information about StarMetro, visit <http://www.talgov.com/starmetro> Talgov.com/starmetro or call StarMetro's main office at 891-5200. Other ways to view information include liking StarMetro's official Facebook page <http://www.Facebook.com/starmetrotransit> and following @RideStarMetro <http://www.Twitter.com/ridestarmetro> on Twitter. Contact Information Ivan Maldonado, StarMetro, 891-5191; Carrie Poole, Communications Department, 891-8533; or Sandra Manning, Utilities Marketing, 891-6175 <http://www.talgov.com> <http://www.411notify.com/signonact.asp?e=12e75606d6b626762727464662e7171706 56a6b662e3b60767275686f2d6675626d7435313f686c62686d2d646e6e39> Update Account <http://www.imarcsgroup.com> Powered By ImarcsGroup.com <http://nova.imarcsgroup.com/vendor/tracking/kcart.asp?a=16775737139302e6f6e 77602f686e6073627466736e766f2f62706c3075666d656e732e757162626c686f6630737360 646a2f60746f40753e333932276c3e3435373325713c323231363a>