[tabi] Re: Fwd: City of Tallahassee News Release - StarMetro Receives Prestigious Award

  • From: "Chip and Allie Orange" <acorange@xxxxxxxxxxx>
  • To: <tabi@xxxxxxxxxxxxx>
  • Date: Sun, 15 Sep 2013 11:25:39 -0400

I also didn't hear of any customer satisfaction surveys being done, and it's
just amazing to me that the FCTD would hand out an award which is the
essence of saying "great customer satisfaction" and have no surveys at all
to back it up with?


Next, I should have mentioned this at the time, but within the last week or
so there was an article in the Democrat documenting that the new city budget
plans to cut about 10 StarMetro positions.  Since they're getting no money
from private sources for the party bus (as far as I know), I have to
estimate that its cost would cover 3 or 4 of these positions.


Rolbert, I hear you about Sila being late to work, and that's no good; but
when we were riding the Red Hills route we would take the last bus of the
day to get back home, and twice we missed it because it came more than 10
minutes early!  And when you've missed the last bus, there's nothing you can

(I did call in a complaint, and a StarMetro supervisor decided to return my
call, to an obvious state number, on a Saturday night at 8:30! Now there's
someone I think who just wanted to say that he did it, without having done





From: tabi-bounce@xxxxxxxxxxxxx [mailto:tabi-bounce@xxxxxxxxxxxxx] On Behalf
Of Easy Talk
Sent: Sunday, September 15, 2013 9:37 AM
To: tabi@xxxxxxxxxxxxx
Subject: [tabi] Re: Fwd: City of Tallahassee News Release - StarMetro
Receives Prestigious Award


This sounds like political propaganda to me and apparently the Florida
Commission for the Transportation Disadvantaged didn't do there home work
very well or Star metro/Dial A ride is not accurately reporting there screw
ups and are padding the fact that disabled people are being picked up late
and missing appointments on a regular bases with no solution in sight. If
this is called excellence in customer service, I would hate to see what the
Commission would deem offal service.  Apparently all the messages you all
sent to me when I did my survey about 3 months ago weren't relayed to the
Commission.  I think this is an attempt to make Star Metro look good to the
City commissioners to keep the heat off of them.  This is blatant
falsification of records and should be dealt with accordingly. 


Sila has had to cancel and reschedule two appointments, 1 was a hair
appointment and the other was a dental appointment  recently. When she was
sick, she had to wait about 4 hours before she was picked up from the
doctors office for her return trip.  About two weeks ago she had to use the
bus to get to work and the Red Hills had a new driver that didn't know the
route and was on the radio constantly getting directions on where to go.
Just this past Friday she had to use the bus again to go to work and the
6-40 bus never arrived.  It was 7-25 before the first bus arrived, which
meant she was late for work.  She tried to call Star Metro to find out what
was going on but could never get anyone to answer the phone.  She finally
called Dial A ride to see if she could find out what was going on.  All they
could tell her was that the bus would be there around 7-25.  Excellent
service I don't think so.


I think it is time for the City commission to take a hard look at public
transportation as a whole including the fixed system and also the Para
Transit service because it isn't reliable and so far no one has been able to
fix it.  Disabled people can't even get to a City commission meeting using
public transportation and there is no public transit service to the city
owned airport.  We haven't been able to use the county CTC service for over
3 years now since they started prioritizing trips for medical and work.

Since the fixed route system was decentralized about 100 disabled people
have moved over to Dial A ride but the City hasn't increased the number of
drivers or purchased additional vans and now it is no longer reliable.

It is ashamed that this is the Capital of Florida and we don't have a
reliable public transit system.


If you are a college student and live around FSU or want to go out and get
drunk on Friday or Saturday night, then it doesn't get any better than this
now that we have the party bus. If you are a tax payer that doesn't own a
vehicle or are disabled, you are just SOL.




----- Original Message ----- 

From: Lynn Evans <mailto:austin.evans60@xxxxxxxxx>  

To: tabi@xxxxxxxxxxxxx 

Sent: Saturday, September 14, 2013 2:56 PM

Subject: [tabi] Fwd: City of Tallahassee News Release - StarMetro Receives
Prestigious Award


Sent from my iPad

Begin forwarded message:

From: "City of Tallahassee" <City_of_Tallahassee@xxxxxxxxxxxxx>
Date: September 11, 2013, 5:16:58 PM EDT
To: <austin.evans60@xxxxxxxxx>
Subject: City of Tallahassee News Release - StarMetro Receives Prestigious

 <http://www.talgov.com/communications/communicationshome.aspx> City of
Tallahassee News Release

 <http://www.facebook.com/COTNews> COT Facebook
<http://twitter.com/COTNews> COT Twitter  <http://www.youtube.com/user/WCOT>
WCOT YouTube

Communications / City Hall / Tallahassee FL 32301 / 850.891.8533 


 COT Star
if> StarMetro Receives Prestigious Award

Customer Service Excellence Recognized

September 11, 2013

In recognition of StarMetro's exemplary service, particularly to elderly,
disabled, low-income and transportation challenged citizens, StarMetro was
awarded the prestigious 2013 Dispatcher/Scheduler of the Year Award by the
Florida Commission for the Transportation Disadvantaged. StarMetro's Call
Center, Dispatch Team and Mobility Coordinator's Office was recognized for
this honor at today's Tallahassee City Commission meeting. 

The top statewide award recognizes StarMetro's dedication to providing the
upmost in caring, efficient and reliable transportation services throughout
the community. It also pays tribute to the StarMetro professionals who work
cohesively to serve transportation disadvantaged citizens throughout the
Capital Region.

"StarMetro staff has worked very hard to achieve this award," said City
Commissioner Nancy Miller, lead commissioner on the Long Range Planning
Target Issue Committee. "It's important that Tallahassee residents have
access to the quality of customer service provided by the staff at

"This is a testament to our caring, efficient and skilled employees who
always have each rider's unique needs in mind," said StarMetro Director Ivan
Maldonado. "They go above and beyond their daily duties to offer
professional, friendly and respectful service to those with a wide range of
transportation challenges."

StarMetro operates 12 cross-town routes, as well as university routes and
special Para-transit transportation to senior, disabled and low-income
customers in Tallahassee and Leon County through programs such as
Dial-A-Ride and Community Transportation Coordinator for Tallahassee and
Leon County (CTC).

Last year, the Call Center and Dispatch Team managed 261,407 calls, serving
over 14,000 customers, and provided 163,000 Para-transit trips. They helped
coordinate 255,527 trips for 8,164 elderly, disabled and low-income citizens
for work, school, medical appointments, shopping and other important
activities throughout Leon County. Similarly, the Mobility Coordinator's
office assisted hundreds of elderly and disabled passengers with travel
training, route information and referrals for other services.

For more information about StarMetro, visit
<http://www.talgov.com/starmetro> Talgov.com/starmetro or call StarMetro's
main office at 891-5200. Other ways to view information include liking
StarMetro's official Facebook page
<http://www.Facebook.com/starmetrotransit>  and following @RideStarMetro
<http://www.Twitter.com/ridestarmetro>  on Twitter.

Contact Information

Ivan Maldonado, StarMetro, 891-5191; Carrie Poole, Communications
Department, 891-8533; or Sandra Manning, Utilities Marketing, 891-6175



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