[tabi] Re: Fwd: City of Tallahassee News Release - StarMetro Receives Prestigious Award
- From: "blindwilly" <blindwilly@xxxxxxxxxxx>
- To: <tabi@xxxxxxxxxxxxx>
- Date: Sun, 15 Sep 2013 08:58:19 -0400
Good for you Ivan,
Kep up the good work and see you at the meeting.
William
----- Original Message -----
From: Lynn Evans
To: tabi@xxxxxxxxxxxxx
Sent: Saturday, September 14, 2013 2:56 PM
Subject: [tabi] Fwd: City of Tallahassee News Release - StarMetro Receives
Prestigious Award
Sent from my iPad
Begin forwarded message:
From: "City of Tallahassee" <City_of_Tallahassee@xxxxxxxxxxxxx>
Date: September 11, 2013, 5:16:58 PM EDT
To: <austin.evans60@xxxxxxxxx>
Subject: City of Tallahassee News Release - StarMetro Receives Prestigious
Award
City of Tallahassee News Release
Communications / City Hall / Tallahassee FL 32301 / 850.891.8533
StarMetro Receives Prestigious Award
Customer Service Excellence Recognized
September 11, 2013
In recognition of StarMetro's exemplary service, particularly to
elderly, disabled, low-income and transportation challenged citizens, StarMetro
was awarded the prestigious 2013 Dispatcher/Scheduler of the Year Award by the
Florida Commission for the Transportation Disadvantaged. StarMetro's Call
Center, Dispatch Team and Mobility Coordinator's Office was recognized for this
honor at today's Tallahassee City Commission meeting.
The top statewide award recognizes StarMetro's dedication to
providing the upmost in caring, efficient and reliable transportation services
throughout the community. It also pays tribute to the StarMetro professionals
who work cohesively to serve transportation disadvantaged citizens throughout
the Capital Region.
"StarMetro staff has worked very hard to achieve this award," said
City Commissioner Nancy Miller, lead commissioner on the Long Range Planning
Target Issue Committee. "It's important that Tallahassee residents have access
to the quality of customer service provided by the staff at StarMetro."
"This is a testament to our caring, efficient and skilled employees
who always have each rider's unique needs in mind," said StarMetro Director
Ivan Maldonado. "They go above and beyond their daily duties to offer
professional, friendly and respectful service to those with a wide range of
transportation challenges."
StarMetro operates 12 cross-town routes, as well as university routes
and special Para-transit transportation to senior, disabled and low-income
customers in Tallahassee and Leon County through programs such as Dial-A-Ride
and Community Transportation Coordinator for Tallahassee and Leon County (CTC).
Last year, the Call Center and Dispatch Team managed 261,407 calls,
serving over 14,000 customers, and provided 163,000 Para-transit trips. They
helped coordinate 255,527 trips for 8,164 elderly, disabled and low-income
citizens for work, school, medical appointments, shopping and other important
activities throughout Leon County. Similarly, the Mobility Coordinator's office
assisted hundreds of elderly and disabled passengers with travel training,
route information and referrals for other services.
For more information about StarMetro, visit Talgov.com/starmetro or
call StarMetro's main office at 891-5200. Other ways to view information
include liking StarMetro's official Facebook page and following @RideStarMetro
on Twitter.
Contact Information
Ivan Maldonado, StarMetro, 891-5191; Carrie Poole, Communications
Department, 891-8533; or Sandra Manning, Utilities Marketing, 891-6175
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