[tabi] Fwd: City of Tallahassee News Release - StarMetro Receives Prestigious Award

  • From: Lynn Evans <austin.evans60@xxxxxxxxx>
  • To: tabi@xxxxxxxxxxxxx
  • Date: Sat, 14 Sep 2013 14:56:46 -0400

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Begin forwarded message:

> From: "City of Tallahassee" <City_of_Tallahassee@xxxxxxxxxxxxx>
> Date: September 11, 2013, 5:16:58 PM EDT
> To: <austin.evans60@xxxxxxxxx>
> Subject: City of Tallahassee News Release - StarMetro Receives Prestigious 
> Award
> City of Tallahassee News Release      
> Communications / City Hall / Tallahassee FL 32301 / 850.891.8533
> StarMetro Receives Prestigious Award
> Customer Service Excellence Recognized
> September 11, 2013
> In recognition of StarMetro's exemplary service, particularly to elderly, 
> disabled, low-income and transportation challenged citizens, StarMetro was 
> awarded the prestigious 2013 Dispatcher/Scheduler of the Year Award by the 
> Florida Commission for the Transportation Disadvantaged. StarMetro's Call 
> Center, Dispatch Team and Mobility Coordinator's Office was recognized for 
> this honor at today's Tallahassee City Commission meeting.
> The top statewide award recognizes StarMetro's dedication to providing the 
> upmost in caring, efficient and reliable transportation services throughout 
> the community. It also pays tribute to the StarMetro professionals who work 
> cohesively to serve transportation disadvantaged citizens throughout the 
> Capital Region.
> "StarMetro staff has worked very hard to achieve this award," said City 
> Commissioner Nancy Miller, lead commissioner on the Long Range Planning 
> Target Issue Committee. "It's important that Tallahassee residents have 
> access to the quality of customer service provided by the staff at StarMetro."
> "This is a testament to our caring, efficient and skilled employees who 
> always have each rider's unique needs in mind," said StarMetro Director Ivan 
> Maldonado. "They go above and beyond their daily duties to offer 
> professional, friendly and respectful service to those with a wide range of 
> transportation challenges."
> StarMetro operates 12 cross-town routes, as well as university routes and 
> special Para-transit transportation to senior, disabled and low-income 
> customers in Tallahassee and Leon County through programs such as Dial-A-Ride 
> and Community Transportation Coordinator for Tallahassee and Leon County 
> (CTC).
> Last year, the Call Center and Dispatch Team managed 261,407 calls, serving 
> over 14,000 customers, and provided 163,000 Para-transit trips. They helped 
> coordinate 255,527 trips for 8,164 elderly, disabled and low-income citizens 
> for work, school, medical appointments, shopping and other important 
> activities throughout Leon County. Similarly, the Mobility Coordinator's 
> office assisted hundreds of elderly and disabled passengers with travel 
> training, route information and referrals for other services.
> For more information about StarMetro, visit Talgov.com/starmetro or call 
> StarMetro's main office at 891-5200. Other ways to view information include 
> liking StarMetro's official Facebook page and following @RideStarMetro on 
> Twitter.
> Contact Information
> Ivan Maldonado, StarMetro, 891-5191; Carrie Poole, Communications Department, 
> 891-8533; or Sandra Manning, Utilities Marketing, 891-6175

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