[tabi] Fwd: City of Tallahassee News Release - StarMetro Receives Prestigious Award
- From: Lynn Evans <austin.evans60@xxxxxxxxx>
- To: tabi@xxxxxxxxxxxxx
- Date: Sat, 14 Sep 2013 14:56:46 -0400
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Begin forwarded message:
> From: "City of Tallahassee" <City_of_Tallahassee@xxxxxxxxxxxxx>
> Date: September 11, 2013, 5:16:58 PM EDT
> To: <austin.evans60@xxxxxxxxx>
> Subject: City of Tallahassee News Release - StarMetro Receives Prestigious
> Award
>
>
> City of Tallahassee News Release
> Communications / City Hall / Tallahassee FL 32301 / 850.891.8533
>
> StarMetro Receives Prestigious Award
>
> Customer Service Excellence Recognized
>
> September 11, 2013
>
> In recognition of StarMetro's exemplary service, particularly to elderly,
> disabled, low-income and transportation challenged citizens, StarMetro was
> awarded the prestigious 2013 Dispatcher/Scheduler of the Year Award by the
> Florida Commission for the Transportation Disadvantaged. StarMetro's Call
> Center, Dispatch Team and Mobility Coordinator's Office was recognized for
> this honor at today's Tallahassee City Commission meeting.
>
> The top statewide award recognizes StarMetro's dedication to providing the
> upmost in caring, efficient and reliable transportation services throughout
> the community. It also pays tribute to the StarMetro professionals who work
> cohesively to serve transportation disadvantaged citizens throughout the
> Capital Region.
>
> "StarMetro staff has worked very hard to achieve this award," said City
> Commissioner Nancy Miller, lead commissioner on the Long Range Planning
> Target Issue Committee. "It's important that Tallahassee residents have
> access to the quality of customer service provided by the staff at StarMetro."
>
> "This is a testament to our caring, efficient and skilled employees who
> always have each rider's unique needs in mind," said StarMetro Director Ivan
> Maldonado. "They go above and beyond their daily duties to offer
> professional, friendly and respectful service to those with a wide range of
> transportation challenges."
>
> StarMetro operates 12 cross-town routes, as well as university routes and
> special Para-transit transportation to senior, disabled and low-income
> customers in Tallahassee and Leon County through programs such as Dial-A-Ride
> and Community Transportation Coordinator for Tallahassee and Leon County
> (CTC).
>
> Last year, the Call Center and Dispatch Team managed 261,407 calls, serving
> over 14,000 customers, and provided 163,000 Para-transit trips. They helped
> coordinate 255,527 trips for 8,164 elderly, disabled and low-income citizens
> for work, school, medical appointments, shopping and other important
> activities throughout Leon County. Similarly, the Mobility Coordinator's
> office assisted hundreds of elderly and disabled passengers with travel
> training, route information and referrals for other services.
>
> For more information about StarMetro, visit Talgov.com/starmetro or call
> StarMetro's main office at 891-5200. Other ways to view information include
> liking StarMetro's official Facebook page and following @RideStarMetro on
> Twitter.
>
> Contact Information
>
> Ivan Maldonado, StarMetro, 891-5191; Carrie Poole, Communications Department,
> 891-8533; or Sandra Manning, Utilities Marketing, 891-6175
>
>
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