[real-eyes] Re: illegal questioning by american airlines
- From: "Erika Wolf" <wolferika101@xxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Wed, 26 Oct 2011 15:18:42 -0500
Hi,
I'm not wanting to seem as though I'm overly-sensitive, but just because I'm
blind, do I really have to be grilled by some airline flight staff about how
much vision I have when this type of question isn't at all relevant to the
fact I'm needing assistance getting to the right gate area once inside the
airport. Surely, I'm not the first person nor the last; that is blind,
having a guide dog,American Airline has encountered that is needing airline
assistance to ensure proper departure and arrival will be made. In
addition what you are clearly failing to see is: I had already explained of
being visually impaired and needing assistance to my gate and with pre
boarding. Why should it be appropriate for American to give me a hard time
the way this flight agent did without me feeling as though my rights had
completely been invaded upon?
Sounds to me you are completely siding with the airline instead of a fellow
blind person, who isn't being treated equitably and in the right manner as
one rightfully should whether sighted or not.
Ignorance is obviously something we can not seem to get past on many levels.
Respectfully Yours:
Erika Wolf
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Mitchell D. Lynn
Sent: Wednesday, October 26, 2011 2:52 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: illegal questioning by american airlines
First time for everything. I remember the first time a waitress asked me "if
I needed a braille menu." Just another way of asking if I could see enough
to read a print menu. Of course, whether one is offended by such questions
depends on how the question is asked and how hyper-sensitive the one being
questioned is.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Erika Wolf
Sent: Wednesday, October 26, 2011 2:29 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: illegal questioning by american airlines
I've never once been asked how much sight I have in the past by any
airlines, including American.
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Mitchell D. Lynn
Sent: Wednesday, October 26, 2011 1:45 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Re: illegal questioning by american airlines
It is an airplane, and weight issues are a concern. Asking how much sight
one has may be only to determine follow-up questions or in determining any
extra assistance might be provided.
No further steps needed. Chill out!
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Erika Wolf
Sent: Wednesday, October 26, 2011 1:42 PM
To: Real-Eyes
Subject: [real-eyes] illegal questioning by american airlines
Hello list:
I just had a very unfriendly encounter by this new division
at American Airline. One of the agents at the Special Assistance Desk
asked how blind I was and how much my dog weighs when I called back in to
see why I had been called earlier today by this department. American
Airline is getting way out of line with their questioning. I answered the
agent's questions, but feel as though my rights were violated, and think: if
someone over-weight needing or requesting two seats were asked how much he
or she weighed, this too, would in fact be illegal to ask.
What can we do as a collective group-united blind organization- to
counter-act this type of treatment from occurring in the future?
Please give me your input and what you think some remedies to the situation
might be.
Would there be a governing body to contact to report the type of treatment I
just received by the American Airlines Agent?
Thanks, for getting back with me with comments or suggestions.
Best Regards:
Erika Wolf
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