[real-eyes] Windows explorer crashing on Dell D520 Lattitude
- From: "Duyahn Walker" <themusicman1@xxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Wed, 23 May 2007 13:15:05 -0400
Hi guys. Haven't tried this step yet but, wanted a second opinion on this.
Reg? I'm not saying your wrong in anyway, I want to make sure this is ok
before I damage my computer and lose stuff. That's all. You will see the
reply first, then the original message.
Duyahn
----- Original Message -----
From: "Reginald George" <adapt@xxxxxxxxx>
To: "Duyahn Walker" <themusicman1@xxxxxxxxx>
Sent: Wednesday, May 23, 2007 12:45 PM
Subject: Re: Windows explorer crashing on Dell D520 Lattitude
> Hi duyahn,
>
> New jaws update on the web site as of yesterday. Get it from help/check
> for
> updates in the main jaws window to save time. This gives a file one
> quarter
> the size of the actual download. As for your problem I can't reproduce it
> here. CNN comes up fine from run for me. If this continues to work with
> Narrator and not with jaws with the new version I would write to
> support@xxxxxxxxxxxxxxxxxxxxx with all the pertinent information including
> video card, driver version, operating system, and so on. Only other idea
> is
> go into msconfig, go to the services page, check the box that says hide
> all
> Microsoft services, and uncheck any video card related start up options on
> the services page and the start up page and anything else that looks like
> it
> doesn't need to run that might conflict with jaws. Kill any firewalls you
> might have running or anti spyware programs as well. You can bring things
> back online one at a time until you figure out what program or service is
> conflicting with JAWS. Good luck.
>
> Reg
>
> ----- Original Message -----
> From: "Duyahn Walker" <themusicman1@xxxxxxxxx>
> To: "Reginald George" <adapt@xxxxxxxxx>
> Sent: May 23, 2007 9:17 AM
> Subject: Windows explorer crashing on Dell D520 Lattitude
>
>
> Hi Reg. I have a Dell Lattitude D520 and I am having the following
> problem. When I try to type in a website from the run dialogue box,
> Windows
> explorer crashes and gives me a run time error. However, when I go to
> Internet explorer, everything works fine. I have tried to speak to some
> folks at Dell but, they can not tell me what is wrong. I have tried to
> also
> explain that I use Jaws as a screen reader. Is there a fix for this
> annoying
> problem? I have the latest updates and everything and I have had two of
> these machines. Could Jaws be causing the crash and it might not like
> something? I even reformatted the first machine with some help and the
> problems got worse after everything was reinstalled from scratch. For some
> reason, with Jaws unloaded, it doesn't crash. With Jaws loaded? Forget it!
> I
> have tried this with both Jaws versions 7.1, and 8.0. Any help or
> suggestions would be appreciated.
>
> Duyahn
>
> If you wish to contact me, you may do so by the following ways.
>
> MSN messenger:
> themusicman1@xxxxxxxxx
> AIM Messenger: MKnightJones
> Yahoo messenger: themusicman_2004
> Skype: Duyahn
>
>
>
>
> --
> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.5.467 / Virus Database: 269.7.6/815 - Release Date: 5/22/2007
> 3:49 PM
>
>
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