[real-eyes] Re: Question about Java script.

Thanks Jim.  I'll forward this e-mail to my friend's work e-mail, and they 
can check things out.
Nancy Van Sandt
Medical Transcriptionist
Certified MT Trainer
----- Original Message ----- 
From: "Jim Ellsworth" <jellsworth1@xxxxxxxxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Saturday, January 03, 2009 9:11 AM
Subject: [real-eyes] Re: Question about Java script.


> Nancy,
>
> I take it that this new computer has never worked right since it was
> purchased?  The reason I ask is because I am trying to figure out what 
> might
> have changed if it once worked right.  Here are some questions.
>
> 1.  Have they made any changes in the browser?
>
> 2.  What security programs do they use such as anti virus, anti spyware or
> firewalls?  Try temporarily disabling them to see if it now works.
>
> 3.  They might try installing the JAVA 2 runtime environment tool but I
> doubt this is the issue.  I don't use it and I don't have trouble with web
> sites.  They'll have trouble getting it anyway since they can't read web
> sites.  If you want it though I'll get the URL and post it.
>
> This really sounds like a browser setting to me and I would ordinarily
> suggest trying another browser like Firefox or Google's Chrome but they 
> will
> have difficulty getting it if they can't see web pages.  Maybe you or
> someone can download Firefox for them and install it and see if it works.
> It might also be some kind of IE add on.  They could find out by going to
> start menu>accessories>system tools> and click internet explorer add ons.
> If all else fails they should contact the manufacturer especially if this 
> PC
> has always had this problem.  That shouldn't be happening on a new 
> machine.
>
> Thanks,
> Jim Ellsworth
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx 
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Nancy VanSandt
> Sent: Friday, January 02, 2009 11:13 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Question about Java script.
>
> I have a friend who just got a new lap top for her husband for Christmas
> that has Windows Vista on it.  They are both sighted.  Whenever they try 
> to
> do anything, they get some sort of message about Java script.  When they 
> get
> on the internet, it won't let them do certain things like when they type
> MSN.com, it brings up a blank screen.  When they get on space book or My
> space to look at messages or view pictures sent by their friends, they
> cannot move from page to page or send messages out.  They get some kind of
> message about Java script.    They cannot access their Hotmail account or
> their bank account.  Can they disable it to do what they need to do, or 
> does
> anyone have an idea about how to fix this?
> Nancy Van Sandt
> Medical Transcriptionist
> Certified MT Trainer
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>
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>
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> The message was checked by ESET NOD32 Antivirus.
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> http://www.eset.com
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>
> __________ Information from ESET NOD32 Antivirus, version of virus 
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> database 3733 (20090102) __________
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> The message was checked by ESET NOD32 Antivirus.
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