[real-eyes] Re: Question about Java script.
- From: "Nancy VanSandt" <maxvanwon@xxxxxxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Sat, 3 Jan 2009 18:44:01 -0600
Thanks Jim. I'll forward this e-mail to my friend's work e-mail, and they
can check things out.
Nancy Van Sandt
Medical Transcriptionist
Certified MT Trainer
----- Original Message -----
From: "Jim Ellsworth" <jellsworth1@xxxxxxxxxxxxxxx>
To: <real-eyes@xxxxxxxxxxxxx>
Sent: Saturday, January 03, 2009 9:11 AM
Subject: [real-eyes] Re: Question about Java script.
> Nancy,
>
> I take it that this new computer has never worked right since it was
> purchased? The reason I ask is because I am trying to figure out what
> might
> have changed if it once worked right. Here are some questions.
>
> 1. Have they made any changes in the browser?
>
> 2. What security programs do they use such as anti virus, anti spyware or
> firewalls? Try temporarily disabling them to see if it now works.
>
> 3. They might try installing the JAVA 2 runtime environment tool but I
> doubt this is the issue. I don't use it and I don't have trouble with web
> sites. They'll have trouble getting it anyway since they can't read web
> sites. If you want it though I'll get the URL and post it.
>
> This really sounds like a browser setting to me and I would ordinarily
> suggest trying another browser like Firefox or Google's Chrome but they
> will
> have difficulty getting it if they can't see web pages. Maybe you or
> someone can download Firefox for them and install it and see if it works.
> It might also be some kind of IE add on. They could find out by going to
> start menu>accessories>system tools> and click internet explorer add ons.
> If all else fails they should contact the manufacturer especially if this
> PC
> has always had this problem. That shouldn't be happening on a new
> machine.
>
> Thanks,
> Jim Ellsworth
>
> -----Original Message-----
> From: real-eyes-bounce@xxxxxxxxxxxxx
> [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
> On Behalf Of Nancy VanSandt
> Sent: Friday, January 02, 2009 11:13 PM
> To: real-eyes@xxxxxxxxxxxxx
> Subject: [real-eyes] Question about Java script.
>
> I have a friend who just got a new lap top for her husband for Christmas
> that has Windows Vista on it. They are both sighted. Whenever they try
> to
> do anything, they get some sort of message about Java script. When they
> get
> on the internet, it won't let them do certain things like when they type
> MSN.com, it brings up a blank screen. When they get on space book or My
> space to look at messages or view pictures sent by their friends, they
> cannot move from page to page or send messages out. They get some kind of
> message about Java script. They cannot access their Hotmail account or
> their bank account. Can they disable it to do what they need to do, or
> does
> anyone have an idea about how to fix this?
> Nancy Van Sandt
> Medical Transcriptionist
> Certified MT Trainer
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>
>
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>
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> http://www.eset.com
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>
>
> __________ Information from ESET NOD32 Antivirus, version of virus
> signature
> database 3733 (20090102) __________
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