[real-eyes] Re: Question about Java script.
- From: "Jim Ellsworth" <jellsworth1@xxxxxxxxxxxxxxx>
- To: <real-eyes@xxxxxxxxxxxxx>
- Date: Sat, 3 Jan 2009 10:11:29 -0500
Nancy,
I take it that this new computer has never worked right since it was
purchased? The reason I ask is because I am trying to figure out what might
have changed if it once worked right. Here are some questions.
1. Have they made any changes in the browser?
2. What security programs do they use such as anti virus, anti spyware or
firewalls? Try temporarily disabling them to see if it now works.
3. They might try installing the JAVA 2 runtime environment tool but I
doubt this is the issue. I don't use it and I don't have trouble with web
sites. They'll have trouble getting it anyway since they can't read web
sites. If you want it though I'll get the URL and post it.
This really sounds like a browser setting to me and I would ordinarily
suggest trying another browser like Firefox or Google's Chrome but they will
have difficulty getting it if they can't see web pages. Maybe you or
someone can download Firefox for them and install it and see if it works.
It might also be some kind of IE add on. They could find out by going to
start menu>accessories>system tools> and click internet explorer add ons.
If all else fails they should contact the manufacturer especially if this PC
has always had this problem. That shouldn't be happening on a new machine.
Thanks,
Jim Ellsworth
-----Original Message-----
From: real-eyes-bounce@xxxxxxxxxxxxx [mailto:real-eyes-bounce@xxxxxxxxxxxxx]
On Behalf Of Nancy VanSandt
Sent: Friday, January 02, 2009 11:13 PM
To: real-eyes@xxxxxxxxxxxxx
Subject: [real-eyes] Question about Java script.
I have a friend who just got a new lap top for her husband for Christmas
that has Windows Vista on it. They are both sighted. Whenever they try to
do anything, they get some sort of message about Java script. When they get
on the internet, it won't let them do certain things like when they type
MSN.com, it brings up a blank screen. When they get on space book or My
space to look at messages or view pictures sent by their friends, they
cannot move from page to page or send messages out. They get some kind of
message about Java script. They cannot access their Hotmail account or
their bank account. Can they disable it to do what they need to do, or does
anyone have an idea about how to fix this?
Nancy Van Sandt
Medical Transcriptionist
Certified MT Trainer
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