-=PCTechTalk=- Please Read - Important information for members of PCTechTalk

Your diligent PCTechTalk Mods have been working around the clock to find ways 
to better serve you.  Versed in Six Sigma, we've developed a process 
improvement that we think will greatly improve our ability to respond to 
queries.  In the future, please complete the attached form and send it along 
with your questions to PCTechTalk.  We humbly thank you for taking the time to 
fill the form out prior to writing us.  The form is posted below so you can cut 
and paste it efficiently.

  Regards from the
"Keyboard Cowboy",

   Master NetLord
         ,,,,,,,,
         Ô¿Ô¬
   Cincinnati, Ohio
Scottsdale, Arizona
«:»¤«:»¤¤¤«:»¤«:»
Wednesday
07/31/2002
9:14:03 AM
«:»¤«:»¤¤¤«:»¤«:»

Man does not live by words alone, despite the fact that sometimes he has to eat 
them. 

_______________________________________________________________________

                                   PCTechTalk
                   Computer Problem Report Form


1. Describe your problem:________________________________
   ______________________________________________________


2. Now, describe the problem accurately:
   ______________________________________________________
   ______________________________________________________


3. Speculate wildly about the cause of the problem:
   ______________________________________________________
   ______________________________________________________


4. Problem Severity:

   a. Minor__
   b. Minor__
   c. Minor__
   d. Trivial__


5. Nature of the problem:

  a. locked-up__
  b. frozen__
  c. hung__
  d. strange smell__


6. Is your computer plugged in?  Yes__ No__

7. Is it turned on? Yes__ No__

8. Have you tried to fix it yourself? Yes__ No__

9. Have you made it worse? Yes__

10. Have you had "a friend" who "Knows all about computers" try to fix it for 
you? Yes__ 
No__

11. Did they make it even worse? Yes__

12. Have you read the manual? Yes__ No__

13. Are you SURE you've read the manual? Maybe__ No__

14. Are you ABSOLUTELY SURE you've read the manual?  No__

15. If you read the manual, do you think you understood it? Yes__ No__

16. If "Yes", explain why you can't fix the problem yourself.
    _________________________________________________________
    _________________________________________________________

17. What were you doing with the computer at the time the problem occurred?
    _________________________________________________________
    _________________________________________________________

18. If you answered, "Nothing", then explain why you were logged in:
    _________________________________________________________
    _________________________________________________________

19. Are you sure you're not imagining the problem? Yes__ No__

20. Does the clock on your home VCR blink 12:00? Yes__ No__

21. Do you have a copy of "PC's For Dummies"? Yes__ No__

22. Do you have any independent witnesses to the problem? Yes__ No__

23. Do you have ANY electronic products that DO work? Yes__ No__

24. Is there anyone else you can blame this problem on? Yes__ No__

25. Have you given the machine a good whack on the top? Yes__ No__

26. Is the machine on fire? Yes__ No__

27. Can you do something else, instead of bothering me? Yes__

___________________________________________________

(Thank Ruth for this bit of humor -- I couldn't resist passing it on)


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