-=PCTechTalk=- Please Read - Important information for members of PCTechTalk
- From: Master NetLord <NetLord@xxxxxxx>
- To: PCTechTalk - Freelists <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 31 Jul 2002 09:16:05 -0400
Your diligent PCTechTalk Mods have been working around the clock to find ways
to better serve you. Versed in Six Sigma, we've developed a process
improvement that we think will greatly improve our ability to respond to
queries. In the future, please complete the attached form and send it along
with your questions to PCTechTalk. We humbly thank you for taking the time to
fill the form out prior to writing us. The form is posted below so you can cut
and paste it efficiently.
Regards from the
"Keyboard Cowboy",
Master NetLord
,,,,,,,,
Ô¿Ô¬
Cincinnati, Ohio
Scottsdale, Arizona
«:»¤«:»¤¤¤«:»¤«:»
Wednesday
07/31/2002
9:14:03 AM
«:»¤«:»¤¤¤«:»¤«:»
Man does not live by words alone, despite the fact that sometimes he has to eat
them.
_______________________________________________________________________
PCTechTalk
Computer Problem Report Form
1. Describe your problem:________________________________
______________________________________________________
2. Now, describe the problem accurately:
______________________________________________________
______________________________________________________
3. Speculate wildly about the cause of the problem:
______________________________________________________
______________________________________________________
4. Problem Severity:
a. Minor__
b. Minor__
c. Minor__
d. Trivial__
5. Nature of the problem:
a. locked-up__
b. frozen__
c. hung__
d. strange smell__
6. Is your computer plugged in? Yes__ No__
7. Is it turned on? Yes__ No__
8. Have you tried to fix it yourself? Yes__ No__
9. Have you made it worse? Yes__
10. Have you had "a friend" who "Knows all about computers" try to fix it for
you? Yes__
No__
11. Did they make it even worse? Yes__
12. Have you read the manual? Yes__ No__
13. Are you SURE you've read the manual? Maybe__ No__
14. Are you ABSOLUTELY SURE you've read the manual? No__
15. If you read the manual, do you think you understood it? Yes__ No__
16. If "Yes", explain why you can't fix the problem yourself.
_________________________________________________________
_________________________________________________________
17. What were you doing with the computer at the time the problem occurred?
_________________________________________________________
_________________________________________________________
18. If you answered, "Nothing", then explain why you were logged in:
_________________________________________________________
_________________________________________________________
19. Are you sure you're not imagining the problem? Yes__ No__
20. Does the clock on your home VCR blink 12:00? Yes__ No__
21. Do you have a copy of "PC's For Dummies"? Yes__ No__
22. Do you have any independent witnesses to the problem? Yes__ No__
23. Do you have ANY electronic products that DO work? Yes__ No__
24. Is there anyone else you can blame this problem on? Yes__ No__
25. Have you given the machine a good whack on the top? Yes__ No__
26. Is the machine on fire? Yes__ No__
27. Can you do something else, instead of bothering me? Yes__
___________________________________________________
(Thank Ruth for this bit of humor -- I couldn't resist passing it on)
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