-=PCTechTalk=- Re: Please Read - Important information for members of PCTechTalk
- From: "Bob Templeton" <bob.templeton@xxxxxxxx>
- To: <pctechtalk@xxxxxxxxxxxxx>
- Date: Wed, 31 Jul 2002 12:59:18 -0500
MNL, I got your form filled out and realized U left out the critical
question.
Have your grandchildren had access to your puter? yes____
----- Original Message -----
From: "Master NetLord" <NetLord@xxxxxxx>
To: "PCTechTalk - Freelists" <pctechtalk@xxxxxxxxxxxxx>
Sent: Wednesday, July 31, 2002 8:16 AM
Subject: -=PCTechTalk=- Please Read - Important information for members of
PCTechTalk
> Your diligent PCTechTalk Mods have been working around the clock to find
ways to better serve you. Versed in Six Sigma, we've developed a process
improvement that we think will greatly improve our ability to respond to
queries. In the future, please complete the attached form and send it along
with your questions to PCTechTalk. We humbly thank you for taking the time
to fill the form out prior to writing us. The form is posted below so you
can cut and paste it efficiently.
>
> Regards from the
> "Keyboard Cowboy",
>
> Master NetLord
> ,,,,,,,,
> Ô¿Ô¬
> Cincinnati, Ohio
> Scottsdale, Arizona
> «:»¤«:»¤¤¤«:»¤«:»
> Wednesday
> 07/31/2002
> 9:14:03 AM
> «:»¤«:»¤¤¤«:»¤«:»
>
> Man does not live by words alone, despite the fact that sometimes he has
to eat them.
>
> _______________________________________________________________________
>
> PCTechTalk
> Computer Problem Report Form
>
>
> 1. Describe your problem:________________________________
> ______________________________________________________
>
>
> 2. Now, describe the problem accurately:
> ______________________________________________________
> ______________________________________________________
>
>
> 3. Speculate wildly about the cause of the problem:
> ______________________________________________________
> ______________________________________________________
>
>
> 4. Problem Severity:
>
> a. Minor__
> b. Minor__
> c. Minor__
> d. Trivial__
>
>
> 5. Nature of the problem:
>
> a. locked-up__
> b. frozen__
> c. hung__
> d. strange smell__
>
>
> 6. Is your computer plugged in? Yes__ No__
>
> 7. Is it turned on? Yes__ No__
>
> 8. Have you tried to fix it yourself? Yes__ No__
>
> 9. Have you made it worse? Yes__
>
> 10. Have you had "a friend" who "Knows all about computers" try to fix it
for you? Yes__
> No__
>
> 11. Did they make it even worse? Yes__
>
> 12. Have you read the manual? Yes__ No__
>
> 13. Are you SURE you've read the manual? Maybe__ No__
>
> 14. Are you ABSOLUTELY SURE you've read the manual? No__
>
> 15. If you read the manual, do you think you understood it? Yes__ No__
>
> 16. If "Yes", explain why you can't fix the problem yourself.
> _________________________________________________________
> _________________________________________________________
>
> 17. What were you doing with the computer at the time the problem
occurred?
> _________________________________________________________
> _________________________________________________________
>
> 18. If you answered, "Nothing", then explain why you were logged in:
> _________________________________________________________
> _________________________________________________________
>
> 19. Are you sure you're not imagining the problem? Yes__ No__
>
> 20. Does the clock on your home VCR blink 12:00? Yes__ No__
>
> 21. Do you have a copy of "PC's For Dummies"? Yes__ No__
>
> 22. Do you have any independent witnesses to the problem? Yes__ No__
>
> 23. Do you have ANY electronic products that DO work? Yes__ No__
>
> 24. Is there anyone else you can blame this problem on? Yes__ No__
>
> 25. Have you given the machine a good whack on the top? Yes__ No__
>
> 26. Is the machine on fire? Yes__ No__
>
> 27. Can you do something else, instead of bothering me? Yes__
>
> ___________________________________________________
>
> (Thank Ruth for this bit of humor -- I couldn't resist passing it on)
>
>
> To unsub or change your email settings:
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>
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