[pchelpers] Re: White Screen Locks up on Boot Up
- From: John Durham <john.modec@xxxxxxxxxx>
- To: pchelpers@xxxxxxxxxxxxx
- Date: Thu, 29 Jan 2004 09:56:06 +1300
Scandisk will run from DOS. Go to the C:\windows\command directory (or
equivalent you have) and type:
SCANDISK C: /AUTOFIX
there are other options like
/ALL checks all local drives
/SURFACE does a surface scan as well
Still the problem could be any of:
1) Corruption of windows files
2) Spyware
3) Virus infection
Cyril Halbach wrote:
> A friend of mine runs Windows 98 OS as well as broadband Cable
>internet. While on the internet using Internet Explorer her system locked
>up with a white screen. When she tried to reboot, it came up to the point
>where it displayed the Windows 98 Screen then a black screen and locked up.
>Over the phone I had her bring it up in safe mode and it got to the point
>where the screen does indicate safe mode however it locked up before the
>desktop displayed. The button bars on the bottom are not available therefore
>Start is not available.
> Appreciate any suggested procedures that can be run from a Boot
>diskette.
>1. Would a restore procedure (rstui) be available or appropriate?
>2. Will scandisk run from DOS?
>3. She says she has an automatic backup but I am not sure what it is, no
>doubt just a Data Backup.
>4. She has McAffee antivirus but has never updated it.
>5. The Cable Company in their literature indicate that they have a Firewall
>but I do not know what it is or how it works. I will be talking to them
>tomorrow to get more information before I go take a look at her machine.
>
> Thanks in advance.. Cy
>
--
Regards, John Durham <http://modecideas.com/contact.html?sig>
ICQ number 112663246
Fax/Phone 64 4 5286786
Award winning web site at http://modecideas.com?sig
Order my latest e-book at http://modecideas.com/dmaxhits.htm?sig
PC-HELPERS list subscribe/unsub at http://modecideas.com/discuss.htm?sig
Good advice is like good paint- it only works if applied.
Regards, John Durham (list moderator) <http://modecideas.com/contact.html?sig>
Freelists login at //www.freelists.org/cgi-bin/lsg2.cgi
List archives at //www.freelists.org/archives/pchelpers
PC-HELPERS list subscribe/unsub at http://modecideas.com/discuss.htm?sig
Good advice is like good paint- it only works if applied.
Other related posts:
