[pchelpers] Re: White Screen Locks up on Boot Up
- From: "G.Cox" <georgetcox@xxxxxxxxxxxxx>
- To: <pchelpers@xxxxxxxxxxxxx>
- Date: Wed, 28 Jan 2004 19:18:43 -0500
Cy,
What I would do first is boot to dos, switch to the c:\ drive, type in
scanreg /restore, enter it and select a previous good registry. Then reboot
normally and see what happens. If that doesn't work then I can't help beyond
a suggestion to re-install windows.
G. Cox
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My darkness inside is full of stars - and each one has a name.
----- Original Message -----
From: "Cyril Halbach" <kr3y@xxxxxxxx>
To: <pchelpers@xxxxxxxxxxxxx>
Sent: Wednesday, January 28, 2004 2:13 PM
Subject: [pchelpers] White Screen Locks up on Boot Up
A friend of mine runs Windows 98 OS as well as broadband Cable
internet. While on the internet using Internet Explorer her system locked
up with a white screen. When she tried to reboot, it came up to the point
where it displayed the Windows 98 Screen then a black screen and locked up.
Over the phone I had her bring it up in safe mode and it got to the point
where the screen does indicate safe mode however it locked up before the
desktop displayed. The button bars on the bottom are not available therefore
Start is not available.
Appreciate any suggested procedures that can be run from a Boot
diskette.
1. Would a restore procedure (rstui) be available or appropriate?
2. Will scandisk run from DOS?
3. She says she has an automatic backup but I am not sure what it is, no
doubt just a Data Backup.
4. She has McAffee antivirus but has never updated it.
5. The Cable Company in their literature indicate that they have a Firewall
but I do not know what it is or how it works. I will be talking to them
tomorrow to get more information before I go take a look at her machine.
Thanks in advance.. Cy
Regards, John Durham (list moderator)
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