Re: Oracle Support Blog
- From: Niall Litchfield <niall.litchfield@xxxxxxxxx>
- To: daniel.fink@xxxxxxxxxxxxxx
- Date: Wed, 11 Nov 2009 10:39:27 +0000
Interestingly, the comment doesn't appear for me but the 'clueless'
reference has been half retracted.
There is a further update at
http://blogs.oracle.com/Support/2009/11/my_oracle_support_-_migration.html
which
refers to improvements in performance. My experience today is exactly that ,
i.e that MOS is now usable (well at least has the usability that I expect of
this flash interface :( ). I can login and so on.
On Tue, Nov 10, 2009 at 11:10 PM, Daniel Fink <daniel.fink@xxxxxxxxxxxxxx>wrote:
>
> http://blogs.oracle.com/Support/2009/11/classic_metalinknanananahnana.html#comments
>
> Just in case the blog owner decides not to approve my response, here it
> is...
>
> I find this to be very disrespectful of your customers, those of us who use
> (or vainly try to use) Oracle Support. The 'transition' is an unmitigated
> disaster and to call us 'clueless', tell us we need (or at least use)
> therapy and we need to 'get in front of it' is not the way to treat
> people...to say nothing of the people who's companies provide Oracle
> revenue.
>
> I don't particularly care how many email blasts went out with 'clueless' in
> them. That it went out in 1 customer email or posted 1 time on a web site is
> 1 time too many.
>
> MOS is currently unusable for me. I'm glad I don't have any SRs I need to
> open or work, so I am staying far away from it until Oracle World Wide
> Support can 'get in front of it' and provide their customers with a support
> mechanism that works.
>
> Perhaps the lesson here is to not dismiss the 'clueless' or those talking
> to 'therapists'. They may be the ones who are going to tell you what is
> really going on.
> --
> //www.freelists.org/webpage/oracle-l
>
>
>
--
Niall Litchfield
Oracle DBA
http://www.orawin.info
Other related posts:
