Re: Oracle Support Blog
- From: Nuno Souto <dbvision@xxxxxxxxxxxx>
- To: daniel.fink@xxxxxxxxxxxxxx, Oracle L <oracle-l@xxxxxxxxxxxxx>
- Date: Wed, 11 Nov 2009 21:10:24 +1100
Unbelievable!
Here is my reply, in kind:
http://dbasrus.blogspot.com/2009/11/quite-frankly-warticki-you-should.html
Not that it'll earn me any kudos with that demented organization but then again:
since when did I bother with that?
--
Cheers
Nuno Souto
in sunny Sydney, Australia
dbvision@xxxxxxxxxxxx
Daniel Fink wrote,on my timestamp of 11/11/2009 10:10 AM:
http://blogs.oracle.com/Support/2009/11/classic_metalinknanananahnana.html#comments
Just in case the blog owner decides not to approve my response, here it
is...
I find this to be very disrespectful of your customers, those of us who
use (or vainly try to use) Oracle Support. The 'transition' is an
unmitigated disaster and to call us 'clueless', tell us we need (or at
least use) therapy and we need to 'get in front of it' is not the way to
treat people...to say nothing of the people who's companies provide
Oracle revenue.
I don't particularly care how many email blasts went out with 'clueless'
in them. That it went out in 1 customer email or posted 1 time on a web
site is 1 time too many.
MOS is currently unusable for me. I'm glad I don't have any SRs I need
to open or work, so I am staying far away from it until Oracle World
Wide Support can 'get in front of it' and provide their customers with
a support mechanism that works.
Perhaps the lesson here is to not dismiss the 'clueless' or those
talking to 'therapists'. They may be the ones who are going to tell you
what is really going on.
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