RE: MOS down - Message to Chris Warticki
- From: Martin Brown <martinfbrown@xxxxxxxxxxx>
- To: <daniel.fink@xxxxxxxxxxxxxx>, <oracle-l@xxxxxxxxxxxxx>
- Date: Thu, 4 Feb 2010 11:28:45 -0500
Well said Daniel. we should add 'Is the "Why Sign In" statement intended to be
rhetorical'?
> Date: Thu, 4 Feb 2010 10:54:27 -0500
> From: daniel.fink@xxxxxxxxxxxxxx
> To: oracle-l@xxxxxxxxxxxxx
> Subject: MOS down - Message to Chris Warticki
>
> Not that you will likely see this on Chris's blog - the last one I posted
> never made it...
>
> In response to the current outage and Chris's posting about "Best Practices"
> (http://blogs.oracle.com/Support/2010/01/oracle_support_new_year_back_t.html)
>
> Chris,
>
> Why are you blogging about 'Best Practices' when the 'Basic Practices' are
> not functional? MOS is unreliable, hard to use and does not deliver
> consistency in either results or access. I think it is time to go back to the
> basics as MOS is down for a fair number of people today (4 Feb 2010).
>
> As for staying positive - that is simply unrealistic. If all you and Oracle
> want to hear is positive, then you will consistently fail to deliver a usable
> product. I have been witness to far too many systems/upgrades/projects that
> fail because management only wants to hear positive.
>
> You should be asking us to stay constructive. Constructive is often negative,
> but you learn most from those who disagree with you.
>
> When will Oracle acknowledge that MOS is not delivering the expected and
> acceptable service? The perception of MOS and Oracle would be greatly
> enhanced by Oracle saying "We are having problems. We know that the problems
> are deeper than training and validation of single sign on. We know that the
> problems are not the fault of the users, but are the fault of Oracle. We are
> truly listening...here is the url independent of Oracle support to post
> issues and get updates."
>
> Acknowledging a problem - That's the core Best Practice.
>
> Regards,
> Daniel Fink
>
> -------------------------------------------
> Daniel Fink
>
> OptimalDBA http://www.optimaldba.com
> Oracle Blog http://optimaldba.blogspot.com
>
> Lost Data? http://www.ora600.be/
> --
> //www.freelists.org/webpage/oracle-l
>
>
_________________________________________________________________
Hotmail: Free, trusted and rich email service.
http://clk.atdmt.com/GBL/go/201469228/direct/01/
Other related posts:
