RE: MOS down - Message to Chris Warticki

Well said Daniel. we should add 'Is the "Why Sign In" statement intended to be 
rhetorical'?
 
> Date: Thu, 4 Feb 2010 10:54:27 -0500
> From: daniel.fink@xxxxxxxxxxxxxx
> To: oracle-l@xxxxxxxxxxxxx
> Subject: MOS down - Message to Chris Warticki
> 
> Not that you will likely see this on Chris's blog - the last one I posted 
> never made it...
> 
> In response to the current outage and Chris's posting about "Best Practices" 
> (http://blogs.oracle.com/Support/2010/01/oracle_support_new_year_back_t.html)
> 
> Chris,
> 
> Why are you blogging about 'Best Practices' when the 'Basic Practices' are 
> not functional? MOS is unreliable, hard to use and does not deliver 
> consistency in either results or access. I think it is time to go back to the 
> basics as MOS is down for a fair number of people today (4 Feb 2010).
> 
> As for staying positive - that is simply unrealistic. If all you and Oracle 
> want to hear is positive, then you will consistently fail to deliver a usable 
> product. I have been witness to far too many systems/upgrades/projects that 
> fail because management only wants to hear positive. 
> 
> You should be asking us to stay constructive. Constructive is often negative, 
> but you learn most from those who disagree with you.
> 
> When will Oracle acknowledge that MOS is not delivering the expected and 
> acceptable service? The perception of MOS and Oracle would be greatly 
> enhanced by Oracle saying "We are having problems. We know that the problems 
> are deeper than training and validation of single sign on. We know that the 
> problems are not the fault of the users, but are the fault of Oracle. We are 
> truly listening...here is the url independent of Oracle support to post 
> issues and get updates." 
> 
> Acknowledging a problem - That's the core Best Practice.
> 
> Regards,
> Daniel Fink
> 
> -------------------------------------------
> Daniel Fink
> 
> OptimalDBA http://www.optimaldba.com
> Oracle Blog http://optimaldba.blogspot.com
> 
> Lost Data? http://www.ora600.be/
> --
> http://www.freelists.org/webpage/oracle-l
> 
> 
                                          
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