Re: MOS down - Message to Chris Warticki

You go, Dan!!  Tell them what they need to hear, not what they want to hear-  
it's an essential skill in a DBA! :)


Kellyn Pedersen
Multi-Platform DBA
I-Behavior Inc.
http://www.linkedin.com/in/kellynpedersen
www.dbakevlar.blogspot.com
 
"Go away before I replace you with a very small and efficient shell script..."

--- On Thu, 2/4/10, Daniel Fink <daniel.fink@xxxxxxxxxxxxxx> wrote:


From: Daniel Fink <daniel.fink@xxxxxxxxxxxxxx>
Subject: MOS down - Message to Chris Warticki
To: oracle-l@xxxxxxxxxxxxx
Date: Thursday, February 4, 2010, 8:54 AM


Not that you will likely see this on Chris's blog - the last one I posted never 
made it...

In response to the current outage and Chris's posting about "Best Practices" 
(http://blogs.oracle.com/Support/2010/01/oracle_support_new_year_back_t.html)

Chris,

Why are you blogging about 'Best Practices' when the 'Basic Practices' are not 
functional? MOS is unreliable, hard to use and does not deliver consistency in 
either results or access. I think it is time to go back to the basics as MOS is 
down for a fair number of people today (4 Feb 2010).

As for staying positive - that is simply unrealistic. If all you and Oracle 
want to hear is positive, then you will consistently fail to deliver a usable 
product. I have been witness to far too many systems/upgrades/projects that 
fail because management only wants to hear positive. 
You should be asking us to stay constructive. Constructive is often negative, 
but you learn most from those who disagree with you.

When will Oracle acknowledge that MOS is not delivering the expected and 
acceptable service? The perception of MOS and Oracle would be greatly enhanced 
by Oracle saying "We are having problems. We know that the problems are deeper 
than training and validation of single sign on. We know that the problems are 
not the fault of the users, but are the fault of Oracle. We are truly 
listening...here is the url independent of Oracle support to post issues and 
get updates." 
Acknowledging a problem - That's the core Best Practice.

Regards,
Daniel Fink

-------------------------------------------
Daniel Fink

OptimalDBA http://www.optimaldba.com
Oracle Blog http://optimaldba.blogspot.com

Lost Data? http://www.ora600.be/
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