Hi Derek Absolutely, we'll be communicating just that to all etext customers via the newsletter later this week. Thanks Alison -----Original Message----- From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of Derek Hornby Sent: 20 May 2014 21:48 To: ntnm@xxxxxxxxxxxxx Subject: [ntnm] Re: double subscription? MMMM so really we are entitled to a refund to cover the whole Period of no access to email service. RNIB has only offered us one month subscription adjustment. Derek -----Original Message----- From: ntnm-bounce@xxxxxxxxxxxxx [mailto:ntnm-bounce@xxxxxxxxxxxxx] On Behalf Of Huw Evans Sent: Tuesday, May 20, 2014 9:20 PM To: ntnm@xxxxxxxxxxxxx Subject: [ntnm] Re: double subscription? If someone takes your money and then fails to give you what was agreed, they are probably either in breach of contract or fraudulent. Huw dofail ----- Original Message ----- From: goshawk on horseback <mailto:goshawk_on_horseback@xxxxxxxxxxxxxx> To: ntnm@xxxxxxxxxxxxx Sent: Tuesday, May 20, 2014 7:47 PM Subject: [ntnm] double subscription? hello all, has anyone else found that, as well as one's tnauk subscription, RNIB is also asking for an additional £39 to access the server? if yes, and more to the point, as one can't get stuff by e-mail yet, does anyone else think they are taking the p*** by asking for this additional subscription? Simon To report this e-mail as Spam, please forward it to: spam@xxxxxxxxxxxxxxx -- "They told me the bad news. Then I was on my own." Hear Liz explain why she supports our I am here campaign: http://bit.ly/1mR8Vlv This excludes the Isle of Man (IoM) where separate arrangements apply in partnership with the IoM Government and Manx Blind Welfare Society. -- DISCLAIMER: NOTICE: The information contained in this email and any attachments is confidential and may be privileged. If you are not the intended recipient you should not use, disclose, distribute or copy any of the content of it or of any attachment; you are requested to notify the sender immediately of your receipt of the email and then to delete it and any attachments from your system. RNIB endeavours to ensure that emails and any attachments generated by its staff are free from viruses or other contaminants. However, it cannot accept any responsibility for any such which are transmitted. We therefore recommend you scan all attachments. Please note that the statements and views expressed in this email and any attachments are those of the author and do not necessarily represent those of RNIB. RNIB Registered Charity Number: 226227 Website: http://www.rnib.org.uk This message has been scanned for viruses by Websense Hosted Security - http://www.websense.com/content/HostedEmailSecurity.aspx