[ntnm] Re: comment on news papers and magazine"improvements"
- From: Joe Paton <joe@xxxxxxxxxxxxxxxxxxxxxx>
- To: <ntnm@xxxxxxxxxxxxx>
- Date: Thu, 15 May 2014 21:23:39 +0100
Tom,
I agree with all you say.
with one more comment, it's easy to say "we are listening," that's not
realy the point. The whole point is to respond. Institutions,
government boddies, councils, the RNIB, say they listen, this may be
correct, they certailnly don't respond to commentary from user groups
and concerned parties.
Joe
On Thu, 15 May 2014 17:22:02 +0100
Tom Reid <tom.reid21@xxxxxxxxxxxxxxx> wrote:
the recent changes to the newspaper and mag services have been an
almost total mess. It's now a service where an attempt at cheaper
automation has sacrificed it's customers and, according to someone on
another list, has involved staff redundancies. Instead of a system
which was well-structured an easy to follow, we now have, at least in
the newspapers, a virtually unstructured mess. Instead of sections, we
have masses of repetitions, news..., news... news... for instance.
Arguments about sharing pages with sighted people are spurious. We can
hardly find stuff ourselves. Where there is some manual intervention,
as in new scientist, things are better. This shows how staff reduction
has failed. I read papers and mags for fun and this is too much like
hard work. I personally used to use Speakon which was beautifully
organised and allowed for powerful searching and organising of
material, now... I'm seriously considering not re-subscribing, not for
the money, but, because rnib has treated its so-called customers with
such disregard. They say they are listening. lets hope so. tom
--
Joe Paton <joe@xxxxxxxxxxxxxxxxxxxxxx>
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