Thanks for the insight Theresa. Good info. I wish I had the time and the space to tell you my latest Bell tale of woe. A minor problem I tried for two months and hours on the line to fix while talking to employees from the sub-continent who, unfortunately for me, don't speak English. At least not so you could understand. I'd write a column about it but no one would believe it. Then again .... jim --- MUGLO information at <http://www.freewebs.com/muglo> Manage your account options at <//www.freelists.org/cgi-bin/lsg2.cgi>