[mso] Re: strange Office Assistant error in Office XP
- From: "Dian D. Chapman" <dian@xxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Wed, 23 Aug 2006 16:54:33 -0500
Okay, this has happened to me, too and it's one of the reasons why I don't
bother using Office XP anymore (I hated that version...loved 2000, love
2003).
To get it fixed...FIRST clear out your temp folder (see
www.mousetrax.com/maintain.html).
But here's the fix I used...
* when I get the Office Assistant error while working (switching between
version, which is a common cause) of Word...
* I flip over to Outlook (which I always have open) because OL seems to work
with the assistant better. And because I always have OL open, I have learned
that the Office assistant (Rocky in my case) can become corrupt in Word when
I switch version, but with OL open all the time, Rocky still appears in the
open version of OL. So I move to OL and turn him off from there. If he's not
on, I turn him on and then turn him off.
* Then I reopen Word and that has fixed the problem each time I've tried it.
Give it a shot. Good luck.
Dian D. Chapman
Technical Consultant, Microsoft MVP
MOS Certified, Editor/TechTrax
Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Elise Miller
Sent: Wednesday, August 23, 2006 1:03 PM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: strange Office Assistant error in Office XP
The client has rebooted three times and still she has the problem. Even
though I'm sorry to hear you get that problem, I am glad to hear she's
not the only one! I'll tell her to try rebooting again.
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of Carole Drake
Sent: Wednesday, August 23, 2006 11:30 AM
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: strange Office Assistant error in Office XP
I get that error sometimes. It goes away. I don't know the fix and I
don't know what made it come. But it seems to fix itself. I'd suggest
rebooting until it fixes itself?
Carole
Carole Drake
Homewood Building Supply
3243 Rippey Road
Loomis, CA 95650
caroled@xxxxxxxxxxxxxxxxxx
916-652-4655 phone
916-652-3860 fax
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On
Behalf Of Elise Miller
Sent: Wednesday, August 23, 2006 6:38 AM
To: mso@xxxxxxxxxxxxx
Subject: [mso] strange Office Assistant error in Office XP
I have a client who has been using Office XP without any trouble for
months (years even). Yesterday she started to experience a weird
problem. She had been in Outlook all day, reading and writing messages
as usual, and she opened up an email and wanted to forward it to
someone. When she clicked on "Forward," she says she saw a shadowy box
for the Office Assistant (our friend the paper clip), and then it
disappeared and Outlook froze. When she restarted Outlook, she got this
message:
"There are no Office Assistant character files present on the system.
Please run Setup in Maintenance mode and install at least one
character."
This behavior continues today, and it is happening in all the Office
applications. She has restarted Outlook and Word a number of times, and
has also restarted the machine, but the behavior continues. Has anyone
seen this before, and can you suggest a fix?
Thanks,
Elise
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