[mso] Re: strange Office Assistant error in Office XP
- From: "Dian D. Chapman" <dian@xxxxxxxxxxxxx>
- To: <mso@xxxxxxxxxxxxx>
- Date: Wed, 23 Aug 2006 16:54:33 -0500
So did she run the maintenance utility as suggested?
Sounds like something happened to cause Clippy to crash and become corrupt.
Could be too much junk in the temp folder??? Whatever, click Help > Detect
and Repair and have the CD handy if needed. This will try to fix the broken
segment.
Dian D. Chapman
Technical Consultant, Microsoft MVP
MOS Certified, Editor/TechTrax
Free MS Tutorials: http://www.mousetrax.com/techtrax
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-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Elise Miller
Sent: Wednesday, August 23, 2006 8:38 AM
To: mso@xxxxxxxxxxxxx
Subject: [mso] strange Office Assistant error in Office XP
I have a client who has been using Office XP without any trouble for
months (years even). Yesterday she started to experience a weird
problem. She had been in Outlook all day, reading and writing messages
as usual, and she opened up an email and wanted to forward it to
someone. When she clicked on "Forward," she says she saw a shadowy box
for the Office Assistant (our friend the paper clip), and then it
disappeared and Outlook froze. When she restarted Outlook, she got this
message:
"There are no Office Assistant character files present on the system.
Please run Setup in Maintenance mode and install at least one
character."
This behavior continues today, and it is happening in all the Office
applications. She has restarted Outlook and Word a number of times, and
has also restarted the machine, but the behavior continues. Has anyone
seen this before, and can you suggest a fix?
Thanks,
Elise
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http://personal-computer-tutor.com/abc3/v28/greg28.htm
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