Oh, sorry, I think I've found that (Outlook XP/2002) ..... in the Main application window Tools\Options\E-mail options\Tracking Options "Process on arrival" is checked? However, when you say "the only way to process is to open it" do you mean the Read receipt itself? -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Graham Jones Sent: 15 September 2005 16:38 To: 'mso@xxxxxxxxxxxxx' Subject: [mso] Re: Outlook: Read receipts and Tracking Christine That sounds good, but please explain what you mean by a read receipt being "processed" and where the option selection is? Many thanks Graham -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of McDonald, Christine, Ms, DCAA Sent: 15 September 2005 16:32 To: mso@xxxxxxxxxxxxx Subject: [mso] Re: Outlook: Read receipts and Tracking I've messed with this and found that for the tracking to work, the read receipt has to be processed. With Office XP, I found the only way to actually process it was to open it, even though I set the option to process read receipts upon receipt.=20 Under Office 2003, it seems to work better, the receipt seems to process now with that option checked, it just doesn't process immediately, there is a delay. Also, if you've moved the original message to a pst folder, it can't find it to add the tracking info.=20 Christine McDonald, CPA Technical Specialist Information Technology Division (RSA-4) Western Regional Office -----Original Message----- From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf Of Graham Jones Sent: Thursday, September 15, 2005 2:44 AM To: 'mso@xxxxxxxxxxxxx' Subject: [mso] Outlook: Read receipts and Tracking Can anyone tell me why, on my work Intranet, some Sent Items messages have the Tracking Tab and some do not? The Option setting is that all messages require Read receipts, and so I also receive a Not Read if they are deleted without being fully opened. Also, why do some messages out to the Internet return Read receipts but only very few? Thanks A. Graham Jones =20 Key Skills and IT Bellerbys College, Brighton & Hove T: 01273-323374 F: 01273-749322 E: agjones@xxxxxxxxxxxxxx www.bellerbys.com <www.bellerbys.com>=20 ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. 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This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles ************************************************************* ************************************************************* You are receiving this mail because you subscribed to mso@xxxxxxxxxxxxx or MicrosoftOffice@xxxxxxxxxxxxxxxx To send mail to the group, simply address it to mso@xxxxxxxxxxxxx To Unsubscribe from this group, send an email to mso-request@xxxxxxxxxxxxx with the word "unsubscribe" (without the quotes) in the subject line. Or, visit the group's homepage and use the dropdown menu. This will also allow you to change your email settings to digest or vacation (no mail). //www.freelists.org/webpage/mso To be able to use the files section for sharing files with the group, send a request to mso-moderators@xxxxxxxxxxxxx and you will be sent an invitation with instructions. Once you are a member of the files group, you can go here to upload/download files: http://www.smartgroups.com/vault/msofiles *************************************************************