[mso] Re: FW: Re: Outlook: Read receipts and Tracking
- From: Graham Jones <agjones@xxxxxxxxxxxxxx>
- To: "'mso@xxxxxxxxxxxxx'" <mso@xxxxxxxxxxxxx>
- Date: Thu, 15 Sep 2005 16:54:34 +0100
Hi Christine
That's great, I think you've hit it - I've just put today's deleted Read
receipts back in my Inbox, opened them all and Tracking seems to appear on
the Sent Item.
Read receipts and Tracking are really important here because we have people
who react to e-mails but forget to let you know that they have done
something, or use Reply instead of Reply to All when you were cc'd on
another person's message ..... and you get left out in the dark while others
are running ahead with the matter in hand.
Many thanks and your assumption re Exchange server is also right although I
think it is Office XP itself that has the glitch
Graham
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of McDonald, Christine, Ms, DCAA
Sent: 15 September 2005 16:45
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: FW: Re: Outlook: Read receipts and Tracking
Yes, open the read receipt. That was my experience on Office XP. I'm
assuming since you are on an intranet you are on an exchange server, which
is what I am on. I tried setting up a rule to mark the receipt as read when
it came in, but that didn't help either. I actually had to open the read
receipt to get it to process.
Christine McDonald, CPA
Technical Specialist
Information Technology Division (RSA-4)
Western Regional Office
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Graham Jones
Sent: Thursday, September 15, 2005 8:42 AM
To: 'mso@xxxxxxxxxxxxx'
Subject: [mso] FW: Re: Outlook: Read receipts and Tracking
Oh, sorry, I think I've found that (Outlook XP/2002) ..... in the Main
application window Tools\Options\E-mail options\Tracking Options "Process on
arrival" is checked?
However, when you say "the only way to process is to open it" do you mean
the Read receipt itself? =20
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Graham Jones
Sent: 15 September 2005 16:38
To: 'mso@xxxxxxxxxxxxx'
Subject: [mso] Re: Outlook: Read receipts and Tracking
Christine
That sounds good, but please explain what you mean by a read receipt being
"processed" and where the option selection is?
Many thanks
Graham
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of McDonald, Christine, Ms, DCAA
Sent: 15 September 2005 16:32
To: mso@xxxxxxxxxxxxx
Subject: [mso] Re: Outlook: Read receipts and Tracking
I've messed with this and found that for the tracking to work, the read
receipt has to be processed. With Office XP, I found the only way to
actually process it was to open it, even though I set the option to process
read receipts upon receipt.=3D20
Under Office 2003, it seems to work better, the receipt seems to process now
with that option checked, it just doesn't process immediately, there is a
delay.
Also, if you've moved the original message to a pst folder, it can't find it
to add the tracking info.=3D20
Christine McDonald, CPA
Technical Specialist
Information Technology Division (RSA-4)
Western Regional Office
-----Original Message-----
From: mso-bounce@xxxxxxxxxxxxx [mailto:mso-bounce@xxxxxxxxxxxxx] On Behalf
Of Graham Jones
Sent: Thursday, September 15, 2005 2:44 AM
To: 'mso@xxxxxxxxxxxxx'
Subject: [mso] Outlook: Read receipts and Tracking
Can anyone tell me why, on my work Intranet, some Sent Items messages have
the Tracking Tab and some do not? The Option setting is that all messages
require Read receipts, and so I also receive a Not Read if they are deleted
without being fully opened.
Also, why do some messages out to the Internet return Read receipts but only
very few?
Thanks
A. Graham Jones
=3D20 Key
Skills and IT Bellerbys College, Brighton & Hove
T: 01273-323374
F: 01273-749322
E: agjones@xxxxxxxxxxxxxx
www.bellerbys.com <www.bellerbys.com>=3D20
*
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