[mac4theblind] Re: Trouble with itunes
- From: John Panarese <john@xxxxxxxxxxxxxxxxxx>
- To: mac4theblind@xxxxxxxxxxxxx
- Date: Sun, 21 Aug 2011 16:31:36 -0400
Hi Tracy,
OK, to me, this sounds like a problem with the phone itself. If you can't
download any apps directly onto the phone and you have nothing on it, I think
there is a hardware problem. This might be worth a call to Apple support or a
trip to the Apple Store. I don't know if resetting the phone to factory
defaults would help, but that might be something to consider.
Take Care
John D. Panarese
Director
Mac for the Blind
john@xxxxxxxxxxxxxxxxxx
http://www.macfortheblind.com
AUTHORIZED APPLE STORE BUSINESS AFFILIATE
MAC VOICEOVER TRAINING AND SUPPORT
On Aug 21, 2011, at 4:21 PM, Tracy Duffy wrote:
> I would agree with that, except that I only have 3 other small apps on the
> phone, aside from the original stuff that it comes with. I have no music or
> books or anything and I've never been able to get apps to sync. So, something
> is wrong some place. Derned if I know what, nor how to fix it.
>
> Blessed are the flexible, for they shall not get bent out of shape.
> tracyduffy@xxxxxxxxx
>
>
>
>
> On Aug 21, 2011, at 4:09 PM, John Panarese wrote:
>
>> Hi Tracy,
>> OK, then you might not have enough room to copy the file onto the phone.
>> That could be your issue. I can't sync the latest version of Navigon onto
>> my phone because I don't have the room to do so. You might want to delete
>> some items off of the phone that you don't need. There is a place in the
>> iPhone scroll area when it is connected where you can see what constitutes
>> or makes up the total space on your phone.
>>
>> Take Care
>>
>> John D. Panarese
>> Director
>> Mac for the Blind
>> john@xxxxxxxxxxxxxxxxxx
>> http://www.macfortheblind.com
>>
>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
>> MAC VOICEOVER TRAINING AND SUPPORT
>>
>> On Aug 21, 2011, at 4:06 PM, Tracy Duffy wrote:
>>
>>> I tried that, but its too big to download directly to the phone, unless I
>>> can get on a wifi connection. I don't have the password to a wifi
>>> connection, so I went back to trying to get it to sync in itunes. I've
>>> tried mannual sync and automatic sync. Neither one is working.
>>>
>>> Blessed are the flexible, for they shall not get bent out of shape.
>>> tracyduffy@xxxxxxxxx
>>>
>>>
>>>
>>>
>>> On Aug 21, 2011, at 3:29 PM, John Panarese wrote:
>>>
>>>> Hi Tracy,
>>>> Have you tried buying it using the phone itself in the App store. I don't
>>>> know why it would not be syncing over. You didn't check the manual sync
>>>> checkbox or anything like that in iTunes?
>>>>
>>>> Take Care
>>>>
>>>> John D. Panarese
>>>> Director
>>>> Mac for the Blind
>>>> john@xxxxxxxxxxxxxxxxxx
>>>> http://www.macfortheblind.com
>>>>
>>>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
>>>> MAC VOICEOVER TRAINING AND SUPPORT
>>>>
>>>> On Aug 21, 2011, at 3:08 PM, Tracy Duffy wrote:
>>>>
>>>>> I don't know what to do. I purchased Prizmo and cannot get it to load to
>>>>> my iphone from itunes. It shows up in the list of apps on itunes and in
>>>>> the list that is supposedly on the phone, but it's not there! I tried to
>>>>> call Apple to get some advice and got a big run around and was eventually
>>>>> told I'd have to pay $29 for assistance. I hung up before anyone answered
>>>>> that call. Is it possible to uninstall and reinstall itunes on my Mac?
>>>>> Would that help? Would I be able to get Prizmo then? Any thoughts or
>>>>> advice?
>>>>>
>>>>> Blessed are the flexible, for they shall not get bent out of shape.
>>>>> tracyduffy@xxxxxxxxx
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> ************
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