[mac4theblind] Re: Trouble with itunes
- From: Tracy Duffy <tracyduffy@xxxxxxxxx>
- To: mac4theblind@xxxxxxxxxxxxx
- Date: Sun, 21 Aug 2011 16:34:12 -0400
Thanks. You may be right. Much appreciated.
Blessed are the flexible, for they shall not get bent out of shape.
tracyduffy@xxxxxxxxx
On Aug 21, 2011, at 4:31 PM, John Panarese wrote:
> Hi Tracy,
> OK, to me, this sounds like a problem with the phone itself. If you
> can't download any apps directly onto the phone and you have nothing on it, I
> think there is a hardware problem. This might be worth a call to Apple
> support or a trip to the Apple Store. I don't know if resetting the phone to
> factory defaults would help, but that might be something to consider.
>
>
> Take Care
>
> John D. Panarese
> Director
> Mac for the Blind
> john@xxxxxxxxxxxxxxxxxx
> http://www.macfortheblind.com
>
> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
> MAC VOICEOVER TRAINING AND SUPPORT
>
>
>
>
> On Aug 21, 2011, at 4:21 PM, Tracy Duffy wrote:
>
>> I would agree with that, except that I only have 3 other small apps on the
>> phone, aside from the original stuff that it comes with. I have no music or
>> books or anything and I've never been able to get apps to sync. So,
>> something is wrong some place. Derned if I know what, nor how to fix it.
>>
>> Blessed are the flexible, for they shall not get bent out of shape.
>> tracyduffy@xxxxxxxxx
>>
>>
>>
>>
>> On Aug 21, 2011, at 4:09 PM, John Panarese wrote:
>>
>>> Hi Tracy,
>>> OK, then you might not have enough room to copy the file onto the phone.
>>> That could be your issue. I can't sync the latest version of Navigon onto
>>> my phone because I don't have the room to do so. You might want to delete
>>> some items off of the phone that you don't need. There is a place in the
>>> iPhone scroll area when it is connected where you can see what constitutes
>>> or makes up the total space on your phone.
>>>
>>> Take Care
>>>
>>> John D. Panarese
>>> Director
>>> Mac for the Blind
>>> john@xxxxxxxxxxxxxxxxxx
>>> http://www.macfortheblind.com
>>>
>>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
>>> MAC VOICEOVER TRAINING AND SUPPORT
>>>
>>> On Aug 21, 2011, at 4:06 PM, Tracy Duffy wrote:
>>>
>>>> I tried that, but its too big to download directly to the phone, unless I
>>>> can get on a wifi connection. I don't have the password to a wifi
>>>> connection, so I went back to trying to get it to sync in itunes. I've
>>>> tried mannual sync and automatic sync. Neither one is working.
>>>>
>>>> Blessed are the flexible, for they shall not get bent out of shape.
>>>> tracyduffy@xxxxxxxxx
>>>>
>>>>
>>>>
>>>>
>>>> On Aug 21, 2011, at 3:29 PM, John Panarese wrote:
>>>>
>>>>> Hi Tracy,
>>>>> Have you tried buying it using the phone itself in the App store. I
>>>>> don't know why it would not be syncing over. You didn't check the manual
>>>>> sync checkbox or anything like that in iTunes?
>>>>>
>>>>> Take Care
>>>>>
>>>>> John D. Panarese
>>>>> Director
>>>>> Mac for the Blind
>>>>> john@xxxxxxxxxxxxxxxxxx
>>>>> http://www.macfortheblind.com
>>>>>
>>>>> AUTHORIZED APPLE STORE BUSINESS AFFILIATE
>>>>> MAC VOICEOVER TRAINING AND SUPPORT
>>>>>
>>>>> On Aug 21, 2011, at 3:08 PM, Tracy Duffy wrote:
>>>>>
>>>>>> I don't know what to do. I purchased Prizmo and cannot get it to load to
>>>>>> my iphone from itunes. It shows up in the list of apps on itunes and in
>>>>>> the list that is supposedly on the phone, but it's not there! I tried to
>>>>>> call Apple to get some advice and got a big run around and was
>>>>>> eventually told I'd have to pay $29 for assistance. I hung up before
>>>>>> anyone answered that call. Is it possible to uninstall and reinstall
>>>>>> itunes on my Mac? Would that help? Would I be able to get Prizmo then?
>>>>>> Any thoughts or advice?
>>>>>>
>>>>>> Blessed are the flexible, for they shall not get bent out of shape.
>>>>>> tracyduffy@xxxxxxxxx
>>>>>>
>>>>>>
>>>>>>
>>>>>>
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