[lit-ideas] Re: Talking about emotions
- From: Andy <min.erva@xxxxxxxxx>
- To: lit-ideas@xxxxxxxxxxxxx
- Date: Thu, 4 Oct 2007 20:36:22 -0700 (PDT)
If people were able to stay there for themselves, they wouldn't need training
to help a caller. Someone already in touch with their core being and their
essence, which is to say in flow with their emotions, probably would do it
instinctively, or need much less training.
John McCreery <john.mccreery@xxxxxxxxx> wrote:
On 10/5/07, Andy wrote:
> Agreed, but this is reactive to someone else's emotions. It's actually
> squelching one's own emotions. Up to a point that's necessary.
Actually, no. The idea isn't to squelch your emotions. It is, instead,
to recognize, objectify and use them appropriately. It's look before
you leap; don't stay stuck and fuming where you are, let alone add
fuel to the fire. As one of our senior trainers puts it, "Recognize
the hot button, give it a name, put it to one side, and stay there for
the caller."
John
--
John McCreery
The Word Works, Ltd., Yokohama, JAPAN
Tel. +81-45-314-9324
http://www.wordworks.jp/
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