On 10/5/07, Andy <min.erva@xxxxxxxxx> wrote: > Agreed, but this is reactive to someone else's emotions. It's actually > squelching one's own emotions. Up to a point that's necessary. Actually, no. The idea isn't to squelch your emotions. It is, instead, to recognize, objectify and use them appropriately. It's look before you leap; don't stay stuck and fuming where you are, let alone add fuel to the fire. As one of our senior trainers puts it, "Recognize the hot button, give it a name, put it to one side, and stay there for the caller." John -- John McCreery The Word Works, Ltd., Yokohama, JAPAN Tel. +81-45-314-9324 http://www.wordworks.jp/ ------------------------------------------------------------------ To change your Lit-Ideas settings (subscribe/unsub, vacation on/off, digest on/off), visit www.andreas.com/faq-lit-ideas.html