The Service Pack level could also have a big impact on what you could do and what you now can do. winXP is at Sp1 and IE6 is also at SP1. I would check to find out if Frankiln/Covey supports both of those. david dodge -----Original Message----- From: kegswindows-bounce@xxxxxxxxxxxxx [mailto:kegswindows-bounce@xxxxxxxxxxxxx]On Behalf Of Stephen Cox Sent: Monday, November 18, 2002 2:24 PM To: kegswindows@xxxxxxxxxxxxx Cc: krmincin@xxxxxxxxxxx Subject: [kegswindows] Re: IE 6 and online chat technology Kurt, I "chatted" with a Franklin Covey Support Engineer from my WinXP IE 6 desktop just a few weeks ago (re an issue with the new Franklin Plan Plus software) and didn't have any problems. Not saying that the problem couldn't be on the client side but in my case it worked without a glitch. You might try checking your security settings. Also make sure you've got the latest IE patches. Good Luck! :-) -Steve US-MSNIA Operations -----Original Message----- From: Kurt Mincin [mailto:krmincin@xxxxxxxxxxx]=20 Sent: Monday, November 18, 2002 2:13 PM To: KEGS Subject: [kegswindows] IE 6 and online chat technology Any ideas? I'm using Win XP/IE 6 and trying to connect with an online technical support chat site (Franklin Covey). When I click on the "chat with a technician option on their site, the browser page remains blank but the address bar keeps changing between two sites, never getting to the chat page. I spoke with the company's Director of technical support and he said he hasn't had any other complaints about this. I didn't see any Microsoft KB articles. Kurt