[kegswindows] Re: IE 6 and online chat technology

  • From: "David M. Dodge" <daviddodge1@xxxxxxxxxxxxxx>
  • To: <kegswindows@xxxxxxxxxxxxx>
  • Date: Mon, 18 Nov 2002 21:09:18 -0800

The Service Pack level could also have a big impact on what you could do and
what you now can do.  winXP is at Sp1 and IE6 is also at SP1.  I would check
to find out if Frankiln/Covey supports both of those.
david dodge

-----Original Message-----
From: kegswindows-bounce@xxxxxxxxxxxxx
[mailto:kegswindows-bounce@xxxxxxxxxxxxx]On Behalf Of Stephen Cox
Sent: Monday, November 18, 2002 2:24 PM
To: kegswindows@xxxxxxxxxxxxx
Cc: krmincin@xxxxxxxxxxx
Subject: [kegswindows] Re: IE 6 and online chat technology


I "chatted" with a Franklin Covey Support Engineer from my WinXP IE 6
desktop just a few weeks ago (re an issue with the new Franklin Plan
Plus software) and didn't have any problems. Not saying that the problem
couldn't be on the client side but in my case it worked without a
glitch. You might try checking your security settings. Also make sure
you've got the latest IE patches.

Good Luck!  :-)

US-MSNIA Operations

-----Original Message-----
From: Kurt Mincin [mailto:krmincin@xxxxxxxxxxx]=20
Sent: Monday, November 18, 2002 2:13 PM
Subject: [kegswindows] IE 6 and online chat technology

Any ideas?

I'm using Win XP/IE 6 and trying to connect with an online technical
support chat site (Franklin Covey).  When I click on the "chat with a
technician option on their site, the browser page remains blank but the
address bar keeps changing between two sites, never getting to the chat
page.  I spoke with the company's Director of technical support and he
said he hasn't had any other complaints about this.  I didn't see any
Microsoft KB articles.


Other related posts: