Hi Juie, What e-mail program do you have? Is it Outlook or Outlook Express by any chance? Hmm, I wonder why it's saying included all the time. A similar thing happened to me where it would say that the program performed an illegal operation while I read messages. I closed Jaws and restarted it and that seemed to fix the problem. Also, I set my punctuation settings to some I believe. But you're correct, it does disrupt the flow if you have it set to most. I hope this helps! Marissa ----- Original Message ----- From: Jouie To: Forum Sent: Sunday, January 22, 2006 3:04 AM Subject: >>> Hello list! Sorry for my ignorance if it is. But when ever I reade E-mail messages, I always encounter ">>>" included in the text. My JAWS keeps on saying this while it reads the E-mail's content. Why is it happening? How can I remove it if it can be? I also did choose the panctuation settings and I went for "None". It is effective but I don't prefer using this kind of settings because it affects the fluency and the reading accuracy as well as its ability to give you the highest quality in terms of screen reading. Can anyone give me the solution for this mini problem that I am having? Thank you! Reguards! E-mail me at: cel27@xxxxxxxxxxx