Re: jaws dongle problem solved

First because sometimes I like to try to solve the problems myself, it
brings me pleasure when I succeed . I prefer this when I have enough time.Second because I'm far from US, and it will cost even more money to call them. But sometimes time is more precious than the expenses. And third, I go out of work when they go to work. I never needed tech support till now. But maybe I wont need it this time also, because in 10 minutes I was able to solve the problem. It took me much time to collect information about it, but Google and internet are great resource of information and sometimes help you solve problems fast and without paying for phone calls and technical support. That's why I don't even know the phone or any other coordinates of technical support, or if FS have such thing in Europe. Here is the solution of this problem for those who may need it in the future.
http://support.microsoft.com/kb/935066
This worked on the problematic virtual machine, and I Hope it will work on the real ones. I'm thankful for the mailing lists, because they can save frustration, time and money, and big thanks also to all of you who tried to help.

Have a nice day!

Negoslav


----- Original Message ----- From: "Peter" <peterholdstock@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, January 23, 2009 11:33 PM
Subject: Re: jaws dongle problem



There is no point in managing with something that doesn't work if you
could just get on the phone and ask tech support. Why should they be your
last port of call, that's what you pay the big money for.

Peter

--------------------------------------------------
From: "Negoslav Sabev" <negi4a@xxxxxxxxx>
Sent: Friday, January 23, 2009 8:53 PM
To: <jfw@xxxxxxxxxxxxx>
Subject: Re: jaws dongle problem

Not yet, because I think there are still ways to solve this problem
without calling them. It would be the final step.

Negoslav


----- Original Message ----- From: "Dave Carlson" <dgcarlson@xxxxxxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, January 23, 2009 10:10 PM
Subject: Re: jaws dongle problem


Wow. Sounds like a tech support question for Freedom Scientific. Have
you
contacted them?

Dave

----- Original Message ----- From: "Negoslav Sabev" <negi4a@xxxxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: January 23, 2009 11:06 AM
Subject: jaws dongle problem


Hello. We received here jaws 10 with dongle authorization. My boss paid
it
for me. I guess it should work with this dongle on any computer I put it
in.
But unfortunately it is not so. On my home computers I have no problem
running jaws with the dongle. I have vista and windows 7 on my laptop,
xp
sp2 on my desktop and 2 virtual machines both with xp sp3. On vista,
windows7 and xp sp2 it works well with installed and the portable
version.
It works also in one of the virtual machines. They both are the same
windows
xp sp3 installed from the same cd, but it works only in one of them. The
second one doesn't accept to authorize with dongle. I tried it also on
the 2
of the computers at work. Both of them are xp sp2 and both refuse to
authorize with dongle. I used only the portable version there. I  even
copied and installed the working dongle driver from my desktop, but no
luck.
I'm stuck. It's not convenient at all when it does this on the work PCs.
Please help!

Negoslav

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