RE: jaws dongle problem solved

I haven't used it but there is the dongle viewer.  I don't know if there
is anything there but you might want to take a look. 


Tom Bissett
BMO Financial Group
Technology and Operations
Integrated Client Solutions
Tel: (416) 549-6514
E-Mail tom.bissett@xxxxxxx

-----Original Message-----
From: jfw-bounce@xxxxxxxxxxxxx [mailto:jfw-bounce@xxxxxxxxxxxxx] On
Behalf Of Negoslav Sabev
Sent: Saturday, January 24, 2009 6:14 AM
To: jfw@xxxxxxxxxxxxx
Subject: Re: jaws dongle problem solved

First because sometimes I like to try to solve the problems myself, it
brings me pleasure when I succeed . I prefer this when I have enough
time.Second because I'm far from US, and it will cost even more money to
call them. But sometimes time is more precious than the expenses. And
third, I go out of work when they go to work. I never needed tech
support till now. 
But maybe  I wont need it this time also, because in 10 minutes I was
able to solve the problem. It took me much time to collect information
about it, but Google and internet are great resource of information and
sometimes help you solve problems fast and without paying for phone
calls and technical support. That's why I don't even know the phone or
any other coordinates of technical support, or if FS have such thing in
Europe.
Here is the solution of this problem for those who may need it in the
future.
http://support.microsoft.com/kb/935066
This worked on the problematic virtual machine, and I Hope it will work
on the real ones.
I'm thankful for the mailing lists, because they can save frustration,
time and money, and big thanks also to all of you who tried to help.

Have a nice day!

Negoslav


----- Original Message -----
From: "Peter" <peterholdstock@xxxxxxx>
To: <jfw@xxxxxxxxxxxxx>
Sent: Friday, January 23, 2009 11:33 PM
Subject: Re: jaws dongle problem


>
> There is no point in managing with something that doesn't work if you
> could just get on the phone and ask tech support. Why should they be
your
> last port of call, that's what you pay the big money for.
>
> Peter
>
> --------------------------------------------------
> From: "Negoslav Sabev" <negi4a@xxxxxxxxx>
> Sent: Friday, January 23, 2009 8:53 PM
> To: <jfw@xxxxxxxxxxxxx>
> Subject: Re: jaws dongle problem
>
>> Not yet, because I think there are still ways to solve this problem
>> without calling them. It would be the final step.
>>
>> Negoslav
>>
>>
>> ----- Original Message ----- 
>> From: "Dave Carlson" <dgcarlson@xxxxxxxxxxxxx>
>> To: <jfw@xxxxxxxxxxxxx>
>> Sent: Friday, January 23, 2009 10:10 PM
>> Subject: Re: jaws dongle problem
>>
>>
>>> Wow. Sounds like a tech support question for Freedom Scientific.
Have
>>> you
>>> contacted them?
>>>
>>> Dave
>>>
>>> ----- Original Message ----- 
>>> From: "Negoslav Sabev" <negi4a@xxxxxxxxx>
>>> To: <jfw@xxxxxxxxxxxxx>
>>> Sent: January 23, 2009 11:06 AM
>>> Subject: jaws dongle problem
>>>
>>>
>>> Hello. We received here jaws 10 with dongle authorization. My boss
paid
>>> it
>>> for me. I guess it should work with this dongle on any computer I
put it
>>> in.
>>> But unfortunately it is not so. On my home computers I have no
problem
>>> running jaws with the dongle. I have vista and windows 7 on my
laptop,
>>> xp
>>> sp2 on my desktop and 2 virtual machines both with xp sp3. On vista,
>>> windows7 and xp sp2 it works well with installed and the portable
>>> version.
>>> It works also in one of the virtual machines. They both are the same
>>> windows
>>> xp sp3 installed from the same cd, but it works only in one of them.
The
>>> second one doesn't accept to authorize with dongle. I tried it also
on
>>> the 2
>>> of the computers at work. Both of them are xp sp2 and both refuse to
>>> authorize with dongle. I used only the portable version there. I
even
>>> copied and installed the working dongle driver from my desktop, but
no
>>> luck.
>>> I'm stuck. It's not convenient at all when it does this on the work
PCs.
>>> Please help!
>>>
>>> Negoslav
>>>
>>> --
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> --
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